Customer Experience Specialist

1 week ago

Toronto, Ontario, Canada Quince Full time $48,000 - $49,920 per year

The Role
Be the human heartbeat behind Quince. You'll connect with customers across chat, email, phone, and social channels — delivering thoughtful service, timeless quality, and trust in every interaction.

What You'll Do

  • Own each customer interaction from start to finish, ensuring clarity, care, and confidence.
  • Resolve issues with empathy, turning challenges into positive experiences.
  • Navigate tools efficiently while keeping the human touch.
  • Share insights and recurring patterns to help improve the experience.
  • Become a product expert to guide customers authentically.

What Success Looks Like

  • CSAT ≥ 4.8/5
  • First-Contact Resolution ≥ 80%
  • QA Score ≥ 95%
  • Meets SLAs (chat ≤ 60s, email ≤ 4h, phone ASA ≤ 60s)
  • Contributes at least one actionable improvement per month

What You Bring

  • Digital Intelligence: Comfortable adopting new tools to enhance service.
  • Empathy & Brand Ambassadorship: Builds loyalty through warm, polished, and authentic interactions.
  • Ownership: Takes full responsibility for outcomes and anticipates customer needs.
  • Adaptability: Thrives amid change while maintaining calm and consistency.

Growth Opportunities

  • Specialist Tracks: Category Expert (Home, Jewelry, Health/Wellness)
  • Leadership Tracks: Senior Associate → Team Lead → CX Manager
  • Enablement Tracks: Quality & Training or Workforce Management

Why You'll Love Working Here

  • Impactful work shaping customer loyalty
  • Culture of ownership and autonomy
  • Continuous growth in a fast-paced, luxury-brand environment
  • Beautiful products, transparent pricing, and happy customers

Compensation & Benefits

  • $23 CAD per hour starting, $24 CAD hour after 90 days
  • Up to $1,300 CAD month performance bonus
  • week paid training and onboarding
  • Set schedule with guaranteed hours
  • Hospital coverage, Paramedical, Dental, Vision & Prescription, Virtual Healthcare, Life and Disability, 401K and more.
  • Referral bonuses of up to $1,
Requirements
  • High School diploma or GED
  • Minimum 2 years of customer service experience
  • Proven ability to build relationships and resolve issues effectively in a remote environment while communicating clearly and professionally
  • Candidates within 50 km of Toronto must work on-site five (5) days per week.

Note: Every Customer Experience Specialist has a 90-day introductory period, and successful completion is required.

  • Customer Experience Specialist

    7 days ago

    Toronto, Ontario, Canada Mejuri Full time $60,000 - $80,000 per year

    Since 2015, Mejuri has reimagined what fine jewelry can be in a modern world—shifting it from a traditional gift to to a personal choice rooted in self-expression.Founded by third-generation jeweler Noura Sakkijha, the brand was built on a simple idea: fine jewelry shouldn't require a special occasion, and it should never come with guilt. It's about...

  • Customer Experience Specialist

    1 week ago

    Toronto, Ontario, Canada Mejuri Full time $60,000 - $90,000 per year

    Since 2015, Mejuri has reimagined what fine jewelry can be in a modern world—shifting it from a traditional gift to to a personal choice rooted in self-expression.Founded by third-generation jeweler Noura Sakkijha, the brand was built on a simple idea: fine jewelry shouldn't require a special occasion, and it should never come with guilt. It's about...

  • Customer Experience Specialist

    7 days ago

    Toronto, Ontario, Canada Mejuri Full time $55,000 - $85,000 per year

    Since 2015, Mejuri has reimagined what fine jewelry can be in a modern world—shifting it from a traditional gift to to a personal choice rooted in self-expression.Founded by third-generation jeweler Noura Sakkijha, the brand was built on a simple idea: fine jewelry shouldn't require a special occasion, and it should never come with guilt. It's about...

  • Customer Experience Specialist

    7 days ago

    Toronto, Ontario, Canada Quince Full time $40,000 - $60,000 per year

    ABOUT QUINCE Founded in 2018, Quince was built to challenge the idea that nice things have to cost a lot. Our mission is simple: to make really high quality essentials for really low prices, produced fairly and sustainably. We believe everyone deserves exceptional craftsmanship and timeless design without the traditional markups. Quince is a...

  • Customer Experience Specialist

    1 week ago

    Toronto, Ontario, Canada Quince Full time $50,000 - $70,000 per year

    Help Us Launch a New Customer Experience in Canada Are you a trailblazer ready to make an impact? Quince is officially launching in Canada, and we need talented, bilingual professionals to help us build a world-class customer experience from the ground up. This is an in-office role, giving you a unique opportunity to use your skills and passion to directly...

  • Seasonal Customer Experience Specialist

    1 week ago

    Toronto, Ontario, Canada Canada Pooch Full time $45,000 - $60,000 per year

    Who We AreBased in Toronto, Canada Pooch is one of the fastest growing pet companies in North America and ranked one of Canada's top growing companies in 2021 and 2022. We design premium pet apparel and accessories that focus on style and quality. We believe that pet products should be held to the same standard as "human" products because pets are our...

  • Customer Experience Specialist

    1 week ago

    Toronto, Ontario, Canada Quince Full time $48,000 - $60,000 per year

    OUR STORYQuince was started to challenge the existing idea that nice things should cost a lot. Our mission was simple: create an item of equal or greater quality than the leading luxury brands and sell them at a much lower price.OUR VALUESCustomer First.Customer satisfaction is our highest priority.High Quality.True quality is a combination of premium...

  • Customer Experience Specialist

    6 days ago

    Toronto, Ontario, Canada Relay Full time $60,000 - $80,000 per year

    Our mission is to increase the success rate of small businesses. Traditional banking has been a growth limiter rather than a growth enabler for business owners, and we're changing that. Relay is the all-in-one, collaborative money management platform. We're building for employer SMBs and their finance function, internal and external, and are focused on...

  • Customer Experience Specialist

    6 days ago

    Toronto, Ontario, Canada Relay Full time $60,000 - $90,000 per year

    Our mission is to increase the success rate of small businesses. Traditional banking has been a growth limiter rather than a growth enabler for business owners, and we're changing that. Relay is the all-in-one, collaborative money management platform. We're building for employer SMBs and their finance function, internal and external, and are focused on...

  • Bilingual Customer Experience Specialist

    6 days ago

    Toronto, Ontario, Canada RBCx Full time US$50,000 - US$80,000 per year

    Job DescriptionRBCxpursues big, bold ideas and leverages RBC's extensive experience, networks, and capital to help shape what's next. Our four pillars – Banking, Capital, Platform, and Ventures – combine to support tech businesses of all sizes and stages, making us the go-to backer of Canadian innovation. Our people are our most valuable assets, which is...