Intake Specialist

Make a difference in a growing, innovative mental health organization and centre of excellence in people-centered care. Work with supportive colleagues who are passionate about improving lives and champions for quality and continuous learning.

As an Intake Specialist, you will be an integral part of a collaborative, team focused on delivering seamless services and programs to our clients and customers. This position is temporary full time for 12 months, with possibility of extension. If you are looking for a company that is constantly moving forward in pursuit of successful outcomes, get ready to love it here

**What you’ll be doing**:

- Verify information and confirm accommodation requests and financial information
- Follow-up with patients’ employers to confirm or resolve coverage issues as needed
- Screen referral information, consulting with Manager for complex triage
- Initiate alternate community supports and suggest other resources when appropriate
- Advise clients and callers of our admission policies and respond to inquiries and program specific questions
- Maintain and manage wait lists with respect to program, type, accommodation and cancellations
- Collaborate with Manager, admitting staff and division managers to facilitate admissions, transfers and/or manage risk issues according to policy, procedure and protocols
- Ensure pre-admission requirements as well as policies and procedures are followed
- Inform referral information to triage according to office protocols
- Collaborate with the triage committee when patient information presents as complex
- Assist Manager with Referral to Clinics and Counselling Services

**What we’re looking for**:

- Post-secondary education in Human Services, or equivalent
- 2 years prior experience with healthcare
- Mental health and/or addictions experience is an asset
- Excellent interpersonal and customer service skills
- Self-starter, critical thinker, problem solver, reliable

**Why work with us**

Homewood Health is Canada’s largest and leading service provider for medically focused, evidence-based treatment of mental health and addiction disorders. Our organizational culture values service excellence, integrity, collaboration and innovation. Our people make a difference

Join us at Homewood Health and be part of a diverse team helping Canadians live healthier, more productive and fulfilling lives.

**Education**: Preferred
- Bachelors or better in Psychology or related field
- Bachelors or better in Health Studies or related field

**Skills**: Required
- Business Acumen - Communication

Preferred
- Telephonic skills in crisis assessment
- De-escalation skills-course and experience

**Behaviors**: Required
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Preferred
- Team Player: Works well as a member of a group

**Motivations**: Preferred
- Self-Starter: Inspired to perform without outside help