Change Management Manager- ERP

**Welcome Home**

We’re more than Canada’s largest independent hardware and building supplies retailer—we’re part of communities across the nation.

**Delivering ERP Success**

As the Change Management Manager
- ERP, you will lead the Change and Business Readiness workstream for the D365 ERP implementation, overseeing a cross-functional team responsible for enabling Business Partners to successfully adopt and operationalize ERP-driven changes. Led by the Vice President, ERP and Project Management Office, this opportunity will best suit someone who has excellent communication and leadership skills with a proven ability to drive adoption.

**Ready to make an impact? Here’s how**:

- Lead the execution of the Change and Business Readiness strategy specific to the D365 ERP implementation, ensuring alignment with the broader ERP program goals and operating mode.
- Manage, develop, and support a cross-functional team dedicated to preparing internal teams for ERP-driven transformation.
- Own the creation and delivery of an ERP-specific Integrated Readiness Plan (IRP), ensuring tight coordination with the EPMO and System Integrator to align with the broader Integrated Project Plan (IPP).
- Engage early and often with internal business leaders and other key stakeholders to drive awareness, readiness, and ownership of the ERP changes.
- Establish clear communication and feedback loops to inform, involve, and align all stakeholders around milestones, changes, risks, and readiness levels—escalating issues where needed.
- Anticipate adoption barriers, pain points, and operational risks, developing targeted readiness interventions and mitigation strategies to address them proactively.
- Promote Business Partner readiness as a shared leadership responsibility, coaching sponsors, business leads, and operational managers to lead through change effectively.

**We’re looking for**:

- Diploma in Organizational Behaviour, Business or Technology, Finance with a minimum of 10 years of experience leading enterprise-scale change and readiness strategies, preferably within ERP or other major technology transformations.
- Strong hands-on change management skills.
- Deep understanding of end-to-end processes in large organizations and the impact of new technology capabilities or functionality on business processes.
- Strong process orientation. Constructs practical business processes that are efficient and deliver desired results. Applies a continuous improvement mindset. SOP development and knowledge.
- Experience working with or managing external vendor partners.
- Exceptional stakeholder management and relationship building skills.
- Methodical and comfortable in solving first
- time business problems.
- Creative thinker. Collaborates with others to test, learn and arrive at creative solutions for the business that are meaningful and achieve desired impact.
- Demonstrated ability to analyze and interpret data to arrive at meaningful action plans. Communicating insights in a way that resonates with the audience.
- Comfortable presenting at all levels in the organization including senior leadership.
- Ability to work in a challenging, fast-paced, multi-priority environment.
- The ability to be onsite three days a week at our corporate office in St. Jacobs, to accommodate our hybrid working model.

**How we’ll make you feel at Home**

Our Team Members enjoy life at Home with our strong culture of support and inclusion, excellent benefits, and a team that always has your back. You will receive:

- Competitive earnings opportunity.
- Annual Incentive/Bonus Program.
- Comprehensive Benefits Program including:
- Health, Dental, Vision, Paramedical, Disability coverage, Out of Country Travel Insurance, Life Insurance, Employee Family Assistance Program.
- Defined Contribution Pension Plan with Company Match, and choice of contribution level.
- Group RRSP.
- Discounts from our corporate retail stores.
- Home & Auto Insurance discounts.
- Competitive vacation time.
- Personal and sick time.
- Employee Discount Program through Venngo WorkPerks.

**Canadians call us Home Hardware. We call it Home.