Order Administrator

**E-COMM. ORDER ADMINISTRATOR**

**ABOUT**:
Founded in 2014 in Vancouver, URstore is quickly becoming an e-commerce leader supplying custom 'decorated' (print & embroidered) clothing to our customers (Schools, Sports, Orgs & Businesses) using URstore's unique proprietary software. We offer brands including Duer, Ogio, Nike, Russell, Champion, North Face and much more. We strive to 'make a difference' offering a Fundraiser kickback component to help support communities.

As **URstore’s Order Adminstrator,** U’ll report directly to the Sales and Operations manager and will be responsible for a variety of functions that are uniquely intertwined due to the nature of our digital business platform. U’ll shift between Customer Service, Purchasing, Scheduling, Art Set-up, Production, and Misc. other duties throughout the day.

Along with our small-but-mighty team, U’ll be a stickler for detail in ensuring our customers are provided excellent service. U’ll bring creativity and excellent multi-tasking skills to help improve performance, and productivity.

URstore’s vibe is like being part of a family. We like to have fun and keep the entrepreneurial drive alive. If UR collaborative, detail-orientated, hard-working, solution-focused, trusting & trustworthy, accountable, and constantly curious, we might be the right team for you.

**1) Customer Service / Support and Admin**
- Order status updates & follow-up
- Order revisions and contractor liaising
- Set-up artwork for customer orders
- Process refunds & returns

**2) Product purchasing, Receiving, Shipping**
- Create PO's and send to suppliers
- Receive and verify goods against PO's
- Picking & binning for contractors
- Misc other Admin duties

**3)** **Order Production**
- Print and press customer artwork
- Set-up and embroider customer artwork

**Qualifications/Skills**:
**Must have**:

- High School or GED equivalent education
- 1-2 years of experience in a service, admin or e-commerce position.
- A genuine interest in technology and is comfortable learning new software and production processes
- Personable & empathetic, multi tasker, highly organized, detail oriented, and a natural problem-solver
- Intermediate/advanced use of Microsoft Office tools including Word, Excel and Outlook
- Effective English written and verbal communication and presentation skills
- Previous experience with Embroidery, DTG and DTF printing, or related field is an asset

**Other**:

- U are a customer-focused leader with a hands-on, proactive style
- U collaborate well with others and bring exceptional time management skills to the table
- U have the ability to work in an environment where there is no manual but as a leader, U are willing to listen, learn, take direction and contribute
- Adobe Creative Suite - Photoshop / Illustrator is an asset

**Benefits & Perks**:

- Work alongside a small tight-knit, high-caliber, dynamic, collaborative and dedicated team
- Team, social and team building events, and beer-o’clock on Fridays
- Healthy snacks on site
- Product discounts on Casual Wear
- Flexible vacations
- Inclusive environment
- Open door policy
- Unlimited fresh espresso, lattes & tea
- Opportunities to do challenging work and grow with the brand
- Office located in the heart of the growing tech area of downtown Vancouver, easy access to public transit, near 100’s of restaurants & bars

**Salary**: $17.50-$22.50 per hour

**Benefits**:

- Casual dress
- Company events
- Dental care
- Discounted or free food
- Extended health care
- Life insurance
- Paid time off
- Store discount
- Tuition reimbursement
- Vision care

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Vancouver, BC V5Y 1K3: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person