Order Desk Representative

3 days ago

Vancouver, Canada Calkins & Burke Ltd. Full time

Calkins & Burke Ltd. is a leader in providing food products to major retail and food service distributors throughout the world. We pride ourselves on our strong work ethic and our positive work environment. Calkins & Burke Ltd. is looking to fill a full-time contract for an Order Desk Representative in our Import Foods department. This contract position is available immediately and ends December 15, 2025.

Duties Include:

- Responsible for order desk and customer related inquiries for Import Foods department
- Reviewing and processing customer purchase orders for pricing and delivery dates
- Communicating with customers, warehouse representatives, truckers, internal sales team and accounts receivable about the order status
- Creating deliveries and sending them to warehouse for processing
- Invoicing shipped orders to customers - matching bill of ladings to shipping documents, correcting discrepancies
- Ensuring bills are sent to accounts payable and proper documentation is provided
- Approving and processing of short payments from customers
- Filing orders and invoices once completed
- Providing general administrative support to the department as needed

Qualifications:

- Able to handle customer issues in a timely, professional and courteous manner
- Strong attention to details and deadlines, be able to multi-task and use common sense
- Able to work well independently with mínimal supervision as well as within a team environment
- Effective communication and customer service skills in both verbal and written - be able to build strong relationships with customers, sales representatives and co-workers
- Be proactive - takes initiative to perform tasks and ask questions when necessary
- Able to work well under pressure and able to adapt to changing priorities
- Takes pride in closure of orders and small projects
- Order desk experience in food industry would be an asset
- Post-secondary education with certificate in customer service or logistics would be helpful
- Computer proficiency in Microsoft Office (Word, Excel, Outlook, Microsoft Dynamics NAV)

**Submission deadline**: 12:00pm, Friday, September 20, 2024.

**Job Types**: Full-time, Contract

Pay: $44,000.00-$48,000.00 per year

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: In person

Application deadline: 2024-09-20
Expected start date: 2024-10-07

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