Sales Support Specialist
2 weeks ago
**Responsibilities**:
The individual’s responsibilities will include but are not limited to:
- Receive and respond to requests for service and product details from the Sales team
- Responsible for delivering the best possible pricing and solutions in a timely manner to the Sales team
- Provide timely and accurate quotes to the Sales team
- Create Deal Regs/Discount plans and any Vendor procedures that increase profitability
- Provide suitable alternatives when challenges arise with products and services
- Liaise with Distributors and Vendors (Manufacturers) to obtain BOMs, pricing and product availability
- Research to obtain the best price, availability and terms from Distributors and Manufacturers
- Verify that Customer Quotes and subsequent Purchase Orders from customers are accurate
- Purchase product from Distributors and Manufacturers at the best possible price
- Verify and process purchase orders with the chosen vendors.
- Monitor status of orders, track delivery times, and report any issue with product and or delivery
- Work with the Pre-Sales and Post-Sales Technical teams, as required, to understand requirements
- Effectively communicate challenges to the relevant teams, so they can manage customer expectations
- Problem-solve on a day-to-day basis and complete the internal sales-admin tasks
- Escalate critical issues to Management, so crises can be averted
- Maintain sound product and pricing knowledge of the offerings that the company is engaged in selling
- Communicate with customers, when necessary, to ensure excellent customer service
- Properly maintain records in the company’s Sales Administration and Productivity systems
- Work through the daily list of sales admin activities to ensure smooth company operations
- Adhere to company defined sales policies and processes and enforce gross margin thresholds
- Assist with any other sales support related tasks, as directed by Management
**Requirements**:
- Strong organizational, presentation, and customer service skills
- Keen sense of urgency and attention to detail
- Experience with the sales process in a technology company
- Demonstrate ability to work efficiently and effectively in a high-paced team environment
- Enjoy working with customers and company staff
- Self-motivated, high energy and drive to succeed
- Solid verbal and written communications skills
- Ability to prioritize, multi-task and adapt to changes quickly
- Effective time management and prioritization skills
- Ability to work independently and alongside team members
- Ability to prioritize, multi-task and adapt to changes quickly
- Experience working with QuoteWerks, Quosal or similar quoting software
IT Industry, Inside Sales, 2+ Years in similar role
**Salary**: $20.00-$30.00 per hour
**Benefits**:
- Dental care
- Extended health care
- Vision care
- Wellness program
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- Metro Vancouver Regional District, BC: reliably commute or plan to relocate before starting work (required)
**Education**:
- Secondary School (preferred)
**Experience**:
- Customer service: 2 years (preferred)
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