Invoice Po Clerk/retail Logistics

Retail Logistics & EDI Coordinator (Sage 300 / SPS Commerce) — **Mandarin Required** (Cantonese an Asset)

**Location**: Markham, ON (on-site) Employment**:Full-time, permanent** **Start**: Immediately

About the role

We’re a national retail supplier working with Canada’s largest grocery chains. You’ll run day-to-day customer operations: adjusting retail POs, coordinating carriers, creating picking slips/labels/invoices in Sage 300 (Accpac), invoicing through SPS Commerce (EDI), and keeping our retail partners informed with clear inventory reporting. This role also supports our Mandarin-speaking restaurant clients with daily invoicing.

**Why Mandarin?** Many of our clients and partners communicate in Mandarin. Fluency is required to perform essential duties. Cantonese is a plus.

What you’ll do
- Communicate weekly with retailer logistics contacts to **adjust PO quantities and delivery dates**, confirm changes in writing.
- Create **picking slips, pallet labels, and invoices in Sage 300 (Accpac)** for all inbound POs; maintain error-free records.
- **Invoice shipped POs via SPS Commerce (EDI)**; reconcile ASNs and invoices; resolve portal exceptions.
- **Liaise with trucking companies** to book pickups, track ETAs, and manage delivery windows.
- Send **bi-weekly inventory reports** to retail partners; flag risks and recommend actions.
- **Daily invoicing** for Chinese-restaurant clients; provide Mandarin support.
- Investigate shortages/penalties; compile evidence and **pursue reimbursement** from carriers when at fault.
- Build and continuously improve SOPs, templates, and checklists.

What you bring
- 2-4+ years in **retail logistics / customer operations / EDI**.
- Hands-on **Sage 300 (Accpac)**: picking slips, labels, invoicing.
- **SPS Commerce** (or similar EDI portal) experience.
- **Fluent Mandarin** (spoken and written); **English** professional proficiency; **Cantonese** an asset.
- Strong Excel (pivot tables, VLOOKUP/XLOOKUP), attention to detail, and calm communication with retailers, carriers, and warehouses.

Nice to have
- Experience disputing **retailer chargebacks/penalties**.
- Knowledge of big-box retailer portals and carrier portals.
- Prior work with inventory reporting and KPI dashboards.

Compensation & perks
- **Base salary**:$48,000/year**

Schedule & eligibility
- Monday-Friday, business hours, occasional flexibility around carrier pickups.
- Must be **legally eligible to work in Canada**.

**零售物流与 EDI 协调员（Sage 300 / SPS Commerce）—— 需普通话（会粤语更佳）**

**地点：** 安大略省万锦市（现场办公） 用工性质： **全职、长期** **到岗时间：** 2-3 周内（可安排交接培训）

岗位简介

我们是一家与加拿大大型连锁超市合作的全国性零售供应商。你将负责日常客户运营：调整零售 PO、协调承运商、在 **Sage 300（Accpac）** 中制作拣货单/标签/发票、通过 **SPS Commerce（EDI）** 开票，以及以清晰的库存报告让零售合作伙伴随时掌握情况。本岗位同时为说普通话的餐饮客户提供**每日开票**支持。

**为何需要普通话？** 我们有许多客户与合作方以普通话沟通。为完成核心工作职责，需具备流利普通话。会粤语更佳。

主要职责
- 每周与零售商物流联系人沟通，**调整 PO 数量与到货日期**，并以书面形式确认变更。
- 在 **Sage 300（Accpac）** 中为所有入库 PO **制作拣货单、托盘标签与发票**；确保记录零差错。
- 通过 **SPS Commerce（EDI）** 为已发货 PO **开票**；**核对 ASN 与发票**；处理门户异常。
- 与**运输公司**对接，预约提货、跟踪 **ETA（预计到达时间）**，并管理送货时间窗。
- 向零售合作伙伴发送**双周库存报告**；提示风险并给出建议行动。
- 为中文餐饮客户**每日开票**并提供普通话支持。
- 调查**短缺/罚款**等问题；收集证据并在承运商责任情况下**申请赔付**。
- 建立并持续优化 **SOP、模板与检查清单**。

任职要求
- **2-4 年以上**零售物流/客户运营/EDI 相关经验。
- 熟练 **Sage 300（Accpac）**：拣货单、标签、开票全流程。
- 具备 **SPS Commerce**（或同类 EDI 门户）经验。
- **普通话流利**（听说读写）；具备专业商务英语；**会粤语更佳**。
- 较强的 **Excel** 能力（数据透视表、VLOOKUP/XLOOKUP），注重细节，能与零售商、承运商及仓库进行冷静清晰的沟通。

加分项
- 有与零售商**申诉/争议扣费（chargeback/penalties）**的经验。
- 了解大型零售商门户与承运商门户。
- 有**库存报告**与 **KPI 仪表盘**相关经验。

薪酬与福利
- **基本年薪： $48,000/Year**:

- 福利（医疗/牙科）、带薪年假及**现场停车位**。（可按公司政策调整）

工作时间与资质
- 周一至周五，日间班；遇承运安排需适当灵活。
- 须具备**在加拿大合法工作的资格**。

Pay: $48,000,000.00 per year

**Benefits**:

- On-site parking

Ability to commute/relocate:

- Scarborough, ON M1V 5M8: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Front desk: 1 year (preferred)
- Accounting ERP Software: 2 years (required)

**Language**:

- Mandarin (required)
- Chinese (required)

Work Location: In person