Hockey League Manager

Canlan Sports is the largest private sector owner and operator of recreational sports complexes in North America. The company's success in the recreation-entertainment & hospitality industry is attributed to a combination of innovative programming, service delivery leadership and world-class sports complexes. We understand our customers’ need for service excellence and are committed to it.

**JOB SUMMARY**

The League Manager is responsible for the sales, management and operation of the hockey league's within the complex. They provide energy, leadership and initiative in developing, growing and maintaining the leagues within the complex. This is balanced with strong customer service ability, team leadership and business acumen. Direct reports include League Convener(s), contract Referees and Time Keepers. Key responsibilities include (and not limited to) customer service, scheduling, administration of the league, compiling the league stats, marketing and promotion of the league, and ordering of the necessary equipment/supplies for the league

**RESPONSIBILITIES**
- Maintain an effective management and support structure that reflects the league requirements
- Effectively recruit, select and hire staff and contractors as required
- Manage and develop team within the department (inclusive of ongoing learning and development initiatives and related follow up / follow through)
- Coach and manage League Convenors; provide positive feedback and recognition for solid performance establishing effective, measurable goals and implement corrective action, using Performance Improvement Plans, and documents as required
- Ensure effective communication and working relationships with all team representatives and resolve conflicts between team representatives when required
- Defuse emotionally charged situations and creates win / win outcomes
- Follow and ensure all team members adhere to
- Canlan's policies, standard operating procedures, best practices and reporting systems
- Job expectations as detailed in their Job Descriptions
- Ensure consistent delivery of Canlan's products and services to exceed established levels through a variety of ways including regular audits and strict adherence to standard operating procedures
- Troubleshoot customer service issues, questions and concerns in a timely manner
- Through a variety of methods including regular departmental meetings, communicate goals, objectives and expectations to department staff and monitor performance against them
- Actively solicit & participate in ongoing communication with the League Director, Brand Team, Corporate Managers, other facility Department Managers and staff as required
- Ensure teams are optimally scheduled to create a positive customer service experience
- Ensure staff are directly focused on exceeding customer service expectations
- Recognise and proactively resolve or escalate any guest, staff member or personal concerns to General Manager as required

**QUALIFICATIONS AND EDUCATION**
- Diploma or Degree in Business, Recreation, Facility Management or a combination of experience and education

**ABILITIES, ATTRIBUTES AND EXPERIENCE**
- 3 to 5 years successful experience in a Sports related business in a supervisory level position
- Demonstrated strong Computer Skills (Microsoft Office)
- Advanced knowledge of marketing and previous sales experience an asset
- Strong, demonstrated knowledge of hockey operations, and tournament operating practices
- Ability to interpret a rule book and administer in a fair manner it’s rules and penalties
- Proven ability to prioritize effectively & work well with Customers, Co-Workers & Management
- Ability to standardize and harmonize team / player skill levels to and make the required adjustments with a positive customer service approach
- Creativity and innovation combined with excellent organizational skills
- Previous event management experience is also an asset
- NOTE: Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest. We are an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, provincial, and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices_