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Technician - Technology and Sales Support

3 weeks ago

Greater Sudbury, Canada Orica Full time

**Date**:8 Apr 2025

**Location**: Sudbury, ON, CA, P3C 4Z3

Timmins, ON, CA, P4N 7K1

**Company**:Orica

**About Orica**
- At Orica, it’s the power of our people that leads change and shapes our futures. Every day, all around the world, our people help mobilise vital resources essential to progress. Established in 1874, we have grown to become the world leader in mining and civil blasting with a diverse of team of more than 13,000 across the world.
- It’s an exciting time to join us - we are shaping the future of mining through digital and automated technologies, embracing new ways of thinking, pioneering innovation and reimagining the way we work.

**About the role**
- We are excited to announce a new opportunity as a Technician - Technology and Sales Support, within our Orica Digital Solution team.
- The purpose of this position is to provide (1) online and in-field technical support training to customers involving instruction in the use of, trouble shooting and general advice, as well as (2) sales support involving demonstrations of products and proposal drafting, which relate to Axis Mining Technologies suite of equipment and services.

**Location**: We are open to this person being based in Northeastern Ontario (including North Bay, New Liskeard, Kirkland Lake, Sudbury and Timmins) and Northern Quebec (including Rouyn-Noranda and Val d'Or).
- The role requires frequent travel throughout Canada with some travel internationally.

**What you will be doing**
- Provide thourough instruction in the safe use of the Axis suite of products to Axis customers (online and with frequent travel to mine-sites or remote exploration drilling locations).
- Setup, support and maintain customer online cloud accounts and data (Axis Connect).
- Trouble shoot problems and provide support to customers in regard to the Axis suite of products.
- Verify and maintain properly functioning survey tools with routine maintenance and calibration.
- Support the sales team by providing feedback and insights on potential sales opportunities, emerging risks, and competitor intelligence, and by providing demonstrations to current and prospective clients.
- Draft proposals and quotation for new and recurring business.
- Maintain personal CRM data and support asset tracking.

**Specific Duties**
- Demonstrate safe work practices.
- Instruct operators in the concept of, safe use of and maintenance of the Axis suite of products.
- Trouble shoot problems customers may have with the Axis suite of products.
- Analyse data to determine validly of survey results.
- Check survey tool functionality and calibrate as required.
- Setup and QC rental kits prior to delivery/distribution to customers.
- Setup online cloud accounts and train the users on the effective operation.
- Assist in the development of Standard Operating Procedures and instructional material for the Axis suite of products.
- Coordinate and demonstrate the Axis suite of products to potential clients.
- Schedule all travel and manage all personal tasks to ensure customer requirements are met.
- Liaise directly with customers (current and prospective) in regard to travel arrangements and site access requirements.
- Track technical support calls and sales opportunities, and maintain data in the company CRM.
- Liase with Canadian management and Global Excellence teams to ensure highest level of customer satisfaction.
- Other tasks as directed by management.

**Occupational Health and Safety (OHS) Responsibilities / Employees Safety Accountabilities**:

- Cooperate and support activities undertaken by Axis Mining Technology to comply with OHS legislation.
- Comply with OHS procedures.
- Adopt work practices that support OHS programs.
- Take due and reasonable care of your own health and safety and the health and safety of others who may be affected by your conduct or actions in the workplace.
- Seek guidance for all new or modified work procedures.
- Ensure that any hazardous conditions, near miss incidents, injuries or unexpected events are reported immediately to your supervisor.
- Not wilfully place at risk the health or safety of any person in the workplace.
- Not wilfully or recklessly interfere with or misuse anything provided in the interest of environmental health and safety or welfare.
- To work in accordance with current OHS policies and procedures.
- Always use correct personal protective equipment.

**What you will bring**
- Must have a valid Canadian Driver’s License with a clean Driver’s Abstract.
- In depth knowledge of drill-hole survey equipment, systems and processes.
- Solid understanding of exploration drilling principles and practices.
- Strong computer skills with Office 365 software and CRM experience. Self
- er with meticulous attention to accuracy and detail.
- Ability to perform manual tasks.
- Energetic personality able to multitask and prioritise workload.
- Team player that will work cooperatively with other stakeholders to further develop the organisation.
-