Permanent Information Technology Support Technician

INFORMATION TECHNOLOGY SUPPORT TECHNICIAN
Open to internal and external applicants

The Sudbury Catholic District School Board is located in Northeastern Ontario and serves approximately 6,000 students in 18 schools located in Greater Sudbury, as well as in Markstay and Killarney. Greater Sudbury is 3,627 square kilometers in area, making it the geographically largest municipality in Ontario and second largest in Canada. Greater Sudbury is considered a city of lakes, containing 330 lakes and the largest lake contained within a city, Lake Wanapitei.

Our School Board is host to and celebrates diverse cultures and is comprised of dedicated staff committed to high quality education that inspires and promotes lifelong learning. The Board is currently seeking an IT Support Technician to join our dynamic team.

Reporting to the IT Client Services Supervisor, the IT Support Technician is primarily responsible for deploying, servicing, and providing technical support for the Board’s end-user computing devices and related peripherals, systems, and software to meet the needs of the students and staff. They will participate in the Help Desk operation by receiving, prioritizing, documenting, and actively resolving end-user help requests and escalating incidents when considered appropriate and necessary to maintain SLA (Service Level Agreement) expectations.

ESSENTIAL QUALIFICATIONS

Education / Certification:
2-year Computer/Information Technology program at an accredited college or university

Experience Required:

- Minimum 1.5 years of work-related experience in providing end-user technical support in a large enterprise environment, including supporting mobile devices (e.g., laptops, tablets, etc.)

Knowledge / Skills / Abilities:
Excellent technical knowledge of computing hardware and peripherals, including desktops, laptops, tablets, printers, projectors, etc.

Strong knowledge and experience in providing end-user technical support and troubleshooting, including but not limited to desktop computers, laptops, tablets, desktop peripheral equipment, projectors, network connectivity, etc.

Ability to actively listen and respond to the needs of the end user through consultation and to express a clear understanding of the requirement in a user-friendly language

Strong written and oral communication skills.

Ability to work independently and in a team environment

Strong analytical and problem-solving skills, with keen attention to detail.

Basic knowledge of software licensing and copyright concepts and regulations.

Always maintain a high degree of professionalism, courteousness, and friendliness.

Exceptional attention to detail and the ability to provide accurate and timely information while managing multiple conflicting deadlines.

PREFERRED QUALIFICATION

One additional year experience in providing end-user technical support

Knowledge and experience in the installation, maintenance, and effective use of Assistive Technology software & systems

Mac OS X certification (Apple authorized) or MS Windows certification

Apple Certified Technician

A+ certification (or equivalent)

ITIL certification

Our board is committed to providing safe environments for our students and staff. Please note that the conditions of employment include an acceptable Police Record Vulnerable Sector Check, as well as the certificate of completion for the Ministry of Labour Health and Safety Awareness in 4 Steps Training (available on-line).

The annual salary range for this position is $51,623 to $64,527 with a comprehensive benefit package.

All applicants are thanked for their interest, however, only those selected for an interview will be contacted.

In accordance with the Municipal Freedom of Information and Protection of Privacy Act, personal information is being collected under the authority of the Education Act and will be used for employee recruitment and selection purposes. For questions about this collection of information please contact Human Resources Services at (705) 673-5620.

If you require a disability-related accommodation to participate in the recruitment process, or if you have questions about this collection of information, please contact Human Resources Services at (705) 673-5620.

Thank you for your interest in Sudbury Catholic Schools.

Mission: To realize each student’s potential within our inclusive Catholic learning community by nurturing and developing their mind, body and spirit.

Vision: Leaders in Learning and Faith