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Front Desk Receptionist and Clinic Coordinator- Part Time Leading to Full Time

2 weeks ago

Barrie, Canada Adams Massage Therapy & Wellness Centre Full time

MUST have previous experience using JANE APP SYSTEM.

We are proud to be a multi-award winning clinic including the Barrie Advance Readers’ Choice Award for:

- Favourite Employer
- Favourite Massage
- Favourite Overall Service Health/Wellness/Fitness/Beauty

In addition, for 7 years in a row we have earned the award “Top Choice Massage Therapy Clinic in Barrie” We pride ourselves on our top tier customer service and therapeutic treatments provided by our healthcare team. We are also certain that we have the best clients and staff in all of Simcoe County

At this time, we are searching for an energetic administrative professional for part time hours including evening and Saturdays shifts as needed, with additional hours coordinating administration duties. Familiarity with Massage Therapy, Chiropractic, Acupuncture and Medical Spa Treatments an asset.

This is a client focused role and it is essential that you feel comfortable in a fast paced environment; maintaining composure and professionalism while supporting clients with their questions and concerns. We are looking for a new team member that enjoys administrative tasks, learning new skills, and working alongside an amazing team of healthcare workers. Additionally, you must feel comfortable working independently and as part of the team.

**Primary Duties of the position**:

- Scheduling appointments using online appointment booking software (Jane App)
- Processing payment using POS System and/or cash handling
- Accurately submitting online claims to clients’ extended healthcare benefits plans
- Providing exemplary customer service to all clients and visitors, as well as other team members
- Communicate in a mature, clear, professional manner
- Welcoming all visitors to our clinic in a pleasant manner
- Regular tidying and cleaning of the clinic, restocking/inventory of supplies
- Demonstrate strong data entry skills
- Be flexible to cover vacation and sick days for other receptionists when needed

**Key skills to be successful in this position**:

- Punctuality and Reliability
- Customer Service
- Active Listening
- High attention to detail
- Effective Communication
- Time Management
- Ability to multi-task efficiently and accurately
- Superior Phone Skills
- Interpersonal skills
- Strong computer proficiency
- Office Administration
- Conflict Management and Resolution
- Problem Solving
- Simple math skills
- Data Entry
- Filing/Paper Management
- Teamwork

Previous experience with JANE APP and Health Insurance Direct Billing is considered an asset; particularly using the following portals: TelusHealth, Provider Connect and Blue Cross, Luminio Health. In addition, previous work in a similar healthcare environment would be favourable.

Up to approx. 20 hours per week to start with flexible working availability a must.

**Job Types**: Full-time, Part-time, Casual

Pay: $18.00-$22.00 per hour

**Benefits**:

- On-site parking

Application question(s):

- Do you have experience with TelusHealth, Provider Connect and/or Medavie Blue Cross, or Lumino Health for submitting health insurance claims?
- What is your expected wage for this position?
- Do you have some flexibility to cover other team shifts as needed with notice? (could be morning, or weekends)
- Is there anything preventing you from committing to the position long term?
- What do you feel is the most important quality for a receptionist in a multidisciplinary, client centered clinic?
- Are you aware this is a part-time position leading to full time as shifts become available and that shifts include days, evenings (until 8pm) and Saturdays?
- Do you have experience working with the Jane App system?

Work Location: In person

Application deadline: 2022-03-31