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Medical Office Assistant
3 weeks ago
The Vancouver Infectious Diseases Centre (VIDC) is seeking a highly organized and detail-oriented Medical Office Administrator (MOA) to join our dynamic team. As the MOA, you will play a vital role in the smooth operation of our clinic, providing essential administrative support to the clinical and outreach teams. You will be responsible for coordinating patient appointments, managing medical records, and supporting the efficient delivery of care for individuals impacted by infectious diseases.
**Key Responsibilities**:
- **Patient Scheduling & Coordination**:
- Schedule and confirm patient appointments, ensuring optimal use of clinic resources and timely access to care.
- Collaborate with healthcare providers and outreach staff to coordinate patient follow-ups, referrals, and treatments.
- **Medical Records Management**:
- Maintain accurate and confidential patient records in compliance with privacy laws and regulations.
- Update electronic health records (EHR) with relevant clinical information, lab results, and notes.
- **Frontline Patient Interaction**:
- Greet and assist patients with check-in and check-out procedures.
- Answer patient inquiries, provide information, and direct patients to the appropriate services.
- **Administrative Support**:
- Assist with managing office supplies and equipment.
- Prepare and process forms, documents, and other clinic-related paperwork.
- Perform other administrative tasks as required to support the clinical team.
- **Collaboration & Communication**:
- Collaborate with other staff, including nurses, outreach workers, and clinicians, to support comprehensive care delivery.
- Communicate effectively with patients, family members, and external healthcare providers.
**Qualifications & Skills**:
- Proven experience as a Medical Office Administrator, Medical Secretary, or in a similar administrative role in a healthcare setting.
- Knowledge of medical office procedures, health insurance billing, and patient privacy laws (e.g., HIPAA).
- Strong organizational skills, with the ability to manage multiple tasks and prioritize effectively.
- Excellent communication and interpersonal skills, with the ability to interact with patients, healthcare providers, and team members.
- Proficiency in medical software and electronic health records (EHR) systems.
- Ability to work in a fast-paced environment and adapt to changing demands.
- Familiarity with infectious disease care, including HIV and Hepatitis C, is an asset.
**Education**:
- Completion of a Medical Office Assistant program or equivalent certification is preferred.
- Additional training or experience in public health or infectious diseases is a plus.
**Why Join VIDC?**
- Be part of a compassionate, patient-centered organization that is making a real difference in the lives of individuals affected by infectious diseases.
- Work in a collaborative and supportive environment with opportunities for professional development and growth.
- Contribute to an important cause while gaining valuable experience in the field of infectious disease care.
Pay: $17.27-$27.14 per hour
Expected hours: 40 per week
**Benefits**:
- Dental care
- Extended health care
- Paid time off
Schedule:
- Monday to Friday
**Education**:
- Secondary School (preferred)
Work Location: In person
