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Digital Team Coordinator

2 weeks ago

Niagara Falls, Canada YOUNGS INSURANCE BROKERS Full time

**Position**

**Youngs Insurance Brokers Inc.** is hiring a **Digital Team Coordinator **for the **Niagara Falls **office that will be responsible for leading our digital and group programs teams. In this role you will oversee the day-to-day operation of the teams by monitoring sales performance and service productivity. If you are a client-driven individual with a **RIBO license**, our growing team wants you Join Youngs Insurance and continue to develop your professional career in a growing industry with countless opportunities.

**Description**

**Company**

As one of the largest independent brokerages in Ontario, with a history of over 100 years of excellence in customer service, and as an equal opportunity employer, **Youngs Insurance Brokers Inc**. offers rewarding career opportunities, coupled with a professional and comfortable work environment. Our staff values the community in which we live, actively supporting many charitable organizations throughout Ontario. At Youngs Insurance we are mindful of the trust our client's place in us to manage their portfolio of insurance, to achieve the highest level of client satisfaction.

**Accountabilities**

Responsibilities of the Digital Team Coordinator will include but not limited to:

- Establish and maintain professional relationship with sales and service team members.
- Monitor team-work queues to ensure sales and service targets are met.
- Ensure reporting best practices are followed.
- Manage and control cross-sell campaigns and opportunities.
- Provide coaching and motivation to team.
- Conduct meaningful 1-2-1 sessions with team members to improve individual productivity.
- Audit work and performance and make recommendations for training or learning.
- Available to assist with client service demands.
- Handle customer complaints or concerns quickly and professionally to maintain good customer relationships.

**Skills & Experience You Bring**
- RIBO License required (Registered Insurance Brokers Ontario)
- 1-2 years experience in leadership in any capacity
- Industry knowledge.
- Efficient computer skills with ability to navigate multiple screens and system platforms.
- Proficient in Outlook, Excel, and Word
- Ability to prioritize multiple tasks and thrive in a busy environment.
- Excellent verbal and written skills with strong attention to detail and accuracy.
- Self
- motivated and resourceful with a desire to learn new systems and processes.

**Salary**: $50,000.00-$65,000.00 per year

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- RRSP match
- Tuition reimbursement
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Monday to Friday
- No weekends

Supplemental pay types:

- Commission pay

Work Location: In person