Customer Service Associate
2 days ago
At Moonshot, you're noticed, appreciated, and valued. Your talents and passions are recognized, and we’re here to help you thrive in a role where you feel like you belong. We take pride in the power of confidence, accountability, and collaboration, and our talented, dedicated team is at the heart of the success that our clients and customers love us for.
We’re looking for an enthusiastic and career-oriented **Customer Service Associate** to join our passionate customer success squad
Our Customer Service team is proud to be the face and voice of our brand, bringing joy to customers by offering products and services that truly make a difference. We focus on ensuring each customer feels valued, aiming for a seamless and joyful purchasing experience that leaves them completely satisfied.
**Duties and Responsibilities**:
- Be the first point of contact, creating a friendly atmosphere from the start. Assist prospects with their purchasing needs, ensuring that every interaction ends with the customer smiling and feeling well-cared-for.
- Answer the questions with clarity and patience, guiding customers through our range of product options to ensure they make informed decisions that perfectly meet their needs.
- Engage customers by introducing them to new products and features or exclusive promotions tailored to their preferences, ensuring they feel valued and understood while offering solutions that enhance their experience.
- In every interaction, demonstrate our commitment to honesty, integrity, and unparalleled customer satisfaction, and ensure that each customer feels heard, respected, and valued throughout their purchasing journey.
- Record all customer interactions in our CRM, working alongside our management team to gain insights, enhance your skills, and continually evolve as a leading customer relationship professional.
**What We Offer**:
- Growth Opportunities Your career development matters. We provide personalized coaching, training, and the chance to advance within the company.
- A Positive Team Environment You’ll be part of a friendly, supportive team that loves what they do - and does it with passion, every day.
- Valuable skills and qualities - develop a deep understanding of human psychology and how to read people effectively. Through our personalized training, you’ll gain powerful insights into customer behavior, allowing you to form meaningful connections that make every interaction special. Sharpen your skills and grow in ways that go beyond the role.
- Your hard work doesn’t go unnoticed. We offer competitive pay, with performance-based incentives.
- We set you up for success with paid training, ensuring you feel confident from day one.
If you’re someone who wants a career, someone who values opportunity, integrity, and being part of a positive team, we welcome you with open arms This is your chance to **join us in our pursuit of growth and excellence in everything we do**.
Make a difference in the world with us.
**Job Types**: Full-time, Permanent
Pay: $712.09-$1,274.18 per week
Shift:
- 8 hour shift
Work days:
- Monday to Friday
- Weekends as needed
**Experience**:
- Customer service: 2 years (preferred)
Work Location: In person
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