Customer Service Associate

7 days ago

Burnaby, British Columbia, Canada Burnaby Strategic Consulting Full time

At Burnaby Strategic Consulting, we focus on business growth through strategic innovation, high-quality services, and client-driven solutions. We partner with a broad array of industries, including telecommunications, to create tailored marketing campaigns, improve customer experiences, and execute meaningful results. Our dedicated team is made up of passionate and collaborative individuals who are committed to excellence, creativity, and effecting change on behalf of our clients. When you start with us, you join a real community where hard work matters and your career aspirations are supported.

Key Responsibilities:

  • As a Customer Service Associate, you will act as the initial point of contact for new and existing customers, assisting them with questions and concerns and ensuring that every process ends seamlessly.
  • Respond to questions, troubleshoot problems, and provide accurate and timely information about products and services as a Customer Service Associate.
  • Keep track of customer interactions in full detail, ensuring customer follow-up is completed consistently.
  • As a Customer Service Associate, you will work directly with team members to improve customer experience and streamline practices.
  • Assist with ongoing projects that relate to enhancing the overall customer experience as a Customer Service Associate.
  • Deliver personalized support and maintain positive customer relationships in every interaction as a Customer Service Associate.

Qualifications:

  • Prior experience in customer service, customer relations/client relations, or similar roles is preferred, but not required, for a Customer Service Associate.
  • Excellent communication and interpersonal skills to build strong customer connections.
  • The ability to maintain multiple tasks with effective prioritization in a fast-paced environment as a Customer Service Associate.
  • Providing excellent service with a positive and professional attitude toward customers.

Join our team as a Customer Service Associate and make a real impact on customer experiences while growing your career in a supportive and dynamic environment.

Job Type: Full-time

Pay: $37,000.00-$57,000.00 per year

Benefits:

  • Employee assistance program
  • On-site parking

Work Location: In person

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