Customer Support Associate

3 weeks ago

Burnaby, Canada Konica Minolta Business Solutions U.S.A., Inc. Full time

Overview

We’re looking for a Customer Support Associate to join our team Open and Honest. Customer‑centric. Innovative. Passionate. Inclusive & Collaborative. Accountable.

Join a dynamic team where your attention to detail and problem‑solving skills make a real impact As a Customer Support Associate, you will play a key role in ensuring seamless service for our customers — from order creation to final delivery.

If you’re detail‑oriented, customer‑focused, and ready to be part of a team that thrives on making things happen — we’d love to hear from you

Responsibilities

- Own the full order processing cycle – Manage every step of the order journey, ensuring accuracy and efficiency from start to finish.

- Coordinate deliveries, moves, and pickups – Work closely with customers, logistics, and service teams to schedule, process, and invoice transactions on time.

- Manage contracts and recurring billing – Set up new customer contracts, review details for accuracy, and assist with corrections as needed.

- Investigate and resolve customer issues – Partner with internal departments to find fast, effective solutions and deliver an outstanding customer experience.

Qualifications

- Business Diploma/Degree or an equivalent combination of experience and education

- Minimum of 2 years of experience in a similar position; sales related industry preferred

- SAP experience an asset

- Excellent written, oral and interpersonal communication skills

- Ability to work effectively under pressure and prioritize work assignments

- Organized and self‑motivated with the ability to multi‑task

- Must be able to work independently as well as in a team environment

- Interact with internal and external customers in a professional manner

- MS Office experience including MS Outlook, Excel, PowerPoint and Word

- Ability to work in multiple platforms simultaneously

Equal Opportunity Employer

Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law. Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer. Solutions d’affaires Konica Minolta (Canada) Ltée. est un employeur d'opportunité égale.

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