Technical Operations, Coordinator

1 week ago

Delta, Canada Seaspan ULC Full time

The Technical Operations Coordinator provides critical administrative and operational support to the Technical and Marine Superintendents in managing vessel maintenance, regulatory compliance, and safety performance. The position plays a key role in supporting the day-to-day execution, compliance tracking, company documentation, and continuous improvement initiatives across the company.

**Note: Due to business needs, this position is required to be fully on-site based at 7700 Hopcottt Road, Delta.**

**What you’ll do**
- Create and manage document repository for all operational, commercial and compliance documentation for the company.
- Support the Marine Superintendent (MSI) with monitoring, trending and tracking incident data and key performance indicators (KPIs) to assist with internal and external reporting.
- Support the Technical Superintendent (TSI) with tracking of technical fault reports, root cause analysis reports and ongoing technical matters, ensuring cases are well documented and accessible fleet wide for knowledge sharing and continuous improvement.
- Act as the primary liaison between the company’s IT department and vessel crews to ensure timely resolution of IT-related issues and uninterrupted progress on vessel IT initiatives.
- Direct management of all operational platforms used by the company for daily operations, including but not limited to Fuel Boss, Hoglund Connect, OCIMF, Q88, and RightShip, ensuring accurate data entry, system integrity, and user support.
- Support company operators with procurement needs.
- Support with new process development and continuous improvement exercises by leveraging software tools.
- Create and manage company document templates.
- Technical writing of documents including SOPs, checklists, training material, etc.
- Support with internal drafting efforts.

**What you’ll bring**
- Completion of Grade 12 education, plus post-secondary courses relevant to the area of administration.
- 5+ years of relevant work experience (marine industry preferred), or an equivalent combination of education and experience.
- Experience in technical writing, and reading engineering documents is an asset.
- Experience with AutoCad is an asset.
- Training in logistics or transportation management is an asset.
- Strong attention to detail and excellent organizational skills.
- Demonstrate adept proficiency with the Microsoft suite of software including Visio.
- Proficient in the use of AutoCad for technical drafting.
- Excellent communication skills, both written and verbal.
- Background in the marine industry is an asset.
- Passionate and takes pride in one’s profession. Demonstrated abilities to mentor, train and transfer knowledge to other staff members.

**Why you’ll love working here**
- This is a full-time, permanent position.
- We also provide the best-in-class health and wellness benefits package for this position, including things such as extended health care (i.e. paramedical services for massage therapy, speech therapy, mental health coverage, physiotherapy, and more), dental care, vision care, life insurance, medical leave coverage, parental leave coverage, childcare benefit partnership, $500 personal spending account, and an Employee Family Assistance Program (EFAP).
- Access to Pemberton campus gym.

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