Business Desk Representative

2 days ago

Markham, Canada Pathway Communications Full time

Pathway Communications, a leader in Managed IT and Technical Service Desk solutions, is seeking highly competent and experienced English Business Desk Representatives to join its team in Markham. As a Business Desk Representative, you will join a close-knit, specialty unit which provides onboarding and account troubleshooting support to our client’s end-users.
- Microsoft desktop and server operating systems;

**Duties**
- Inbound technical support duties:_
- Fulfill service requests for assets and services (part replacements, on-site repairs).
- Document and update all interactions in a state-of-the-art ITSM
- Escalate incidents and problems to Level 2 teams (and vendors) if/as required.
- Meet all performance standards for quality, work volume and productivity.

**Requirements**:

- Education and training_
- IT diploma, certifications, or extensive hands-on technical call centre experience would be an advantage.
- Knowledge, experience_
- Three years’ past experience in a technology contact centre or IT service desk;
- Use of ITSMs (ticketing systems)
- Skills_
- Able to follow and use scripts and prescribed operating procedures.
- Excellent customer service, oral and written communications skills
- Analytical and problem-solving skills to deal with technical problems.
- Other_
- Must be willing to work in variable, rotating shifts including evenings, weekends and public holidays.
- CPIC clearance and strict adherence to PCI standards

**How to apply**

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