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Business Desk Representative

2 weeks ago

Markham, Canada Pathway Communications Full time

Pathway Communications, a leader in Managed IT and Technical Service Desk solutions, is seeking highly competent and experienced English and bilingual Business Desk Representatives to join its growing team in Markham, Ontario, and Montreal.

If you want a role which will equip you with the knowledge and skills to take on greater responsibilities and if you enjoy working in an engaging and rewarding work environment, contact us today.

Pathway offers industry-leading compensation and outstanding opportunities for growth and learning.

**Duties**:

- Inbound business process support duties:_
- Facilitate account set-up of new users.
- Troubleshoot registration problems or login issues.
- Document and update all interactions in a state-of-the-art ITSM
- Escalate incidents and problems to Level 2 teams (and vendors) if/as required.
- Meet all performance standards for quality, work volume and productivity.

**Requirements**:

- Education and training_
- Bachelor’s degree
- Knowledge, experience_
- Preferably has three years’ of experience as a call center representative;
- Use of ITSMs (ticketing systems)
- Skills_
- Able to follow and use scripts and prescribed operating procedures.
- Excellent customer service, oral and written communications skills
- Analytical and problem-solving skills to deal with technical problems.
- Other_
- Must be willing to work on dayshifts and on-site when required
- CPIC clearance

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