Inside Sales Representative

Inside Sales Representative

Status:
Regular, Full time

**Location**:
Dawson Creek, British Columbia
Job Description

The Inside Sales Representative is responsible for generating new business by following up on inbound customer leads, qualifying their needs, selling appropriate products and services, and developing strong customer satisfaction via phone (inside sales) and web contact.

**Responsibilities**:

- Answering the phone in a professional manner according to the phone etiquette policy. Placing orders, reserving rentals, booking fit tests, etc. Providing accurate pricing, and redirecting calls as needed.
- Dealing with walk in customers in the showroom. You are always to greet the customer and inquire as to whether they would like any assistance finding what they are looking for.
- Invoicing and making sure that all guidelines are followed correctly according to different requirements for different accounts. All pricing, cost codes, PO’s, contact information, and work orders will be accounted for and correct, including monthly rental billings
- Issuing refunds when applicable.
- Data Entry, inputting field tickets into Samco.
- Quality control is to be done throughout the week. Paperwork is to be verified and all products must be signed off as ready and accounted for. This includes doing piece counts and visual checks (ex. check gauges, etc.). Call backs are to be made if product has been ready for pick up longer than 2 weeks.
- Maintains excellent communication between departments.
- Seek out new customers and sales opportunities, as well as maintain current customer relationships.
- Expected to keep the showroom fully stocked and keep up on housekeeping duties. Shelves are to be full; floors and windows are to be kept clean at all times. Regular Merchandising to be done to keep our showroom looking fresh.
- Update your product knowledge by studying new product descriptions, participating in educational opportunities.
- Accomplish department and organization goals by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments

Working Conditions:

- Workweeks are typically 5 days, Monday to Friday, 6:30 to 5:30 (schedules may vary a total of 8 hours per day). If applicable, Saturday shift is rotated between all inside sales and a schedule will be developed. Occasional overtime may be required

Qualifications for this position
- Professional and courteous demeanor
- Excellent organizational skills and attention to detail
- Computer and Data Entry experience
- Patience and ability to tactfully handle customer negotiations
- Ability to work well independently
- Have a flair for selling and building relationships with individuals and organizations
- Fluent in reading, writing, and speaking English

Interested?- Daytime schedule: Monday to Friday.- Known customer base, reliable and high-quality products.- Opportunity for advancement.

Do you have what we’re looking for?- Experience in B2B sales.- “People” person who puts customer satisfaction at the centre of every decision.- Reliable, resourceful and committed.- Very resilient and good at finding solutions.

Here’s a typical day:- Respond to customer needs and find appropriate solutions, based on the circumstances. Follow up as necessary and promptly inform key personnel of customer feedback (prices, products, service, etc.).- Maximize sales to customers; suggest alternative and complementary products.- Work closely with outside sales staff.- Maintain skills and knowledge of product lines and systems used.- May be required to negotiate special prices and terms with customers

What’s in it for you
- We are a major player, involved in the energy transformation in Canada. Certified* as a Great Place to Work®, we offer a dynamic work environment with great career opportunities. We promote autonomy and decision making.

What sets us apart is our:
- Annual profit-sharing offered to all in addition to our competitive compensation: rewarding accomplishments is part of our culture.-
- A strong national network offering real opportunities to grow: our people make the difference.Among our benefits:
- Flexible group insurance plan customizable to your needs.-
- Free health resources available 24/7: Telemedicine and Employee Assistance Program (EAP).-
- Group RRSP with employer contribution and TFSA.-
- Postsecondary Scholarship Program for our employee’s children.-
- Charging terminals available at our facilities.-
- Years of Service Recognition Program.Come build your career with us, a growing network where our people make it happen
- it_ is a certification within a larger organization which includes _BROGAN Fire & Safety.