Inside Sales Representative

**RESPONSIBILITIES**:

- Responsible for counter sales and order picking
- Assist in preparing orders, packing and act as a back up to the warehouse - Material Handler
- Resolve customer issues and/or problems; liaise with outside sales, accounting/credit department, materials control and warehouse to investigate and resolve issues; recommend improvements and corrective actions
- Prepare sales and delivery quotations; communicate quotes and product specifications; liaise with warehouse personnel to co-ordinate deliveries with customers; follow up as required/requested
- Actively use selling techniques to increase sales through the use and promotion of complimentary and/or substitution products and specially priced items, pro-actively contacts customers as required/requested, reports on customer activity
- Follow-up on direct shipments from supplies to customers to ensure order delivery and billing is completed and timely; prepares documentation for customer returned material to stock and/or to the supplier
- Remain current with company products and services
- Participate in and undertake any training as require/requested
- Participate in physical inventory and reception duties as required
- Participate in special sales functions and trade shows

**QUALIFICATIONS**
- Prepare and generate reports as required/requested
- Minimum 2 years’ experience in customer service/sales or warehouse environment, preferably with progressive levels of responsibility in a related industry. Background knowledge in mechanical/industrial pipe and fittings, fire protection and/or general plumbing
- Proven business development skills
- College Diploma in Sales/Marketing, Business Administration or related Industry experience
- Excellent verbal and written communication and interpersonal and negotiations/problem solving skills
- High degree of accuracy with attention to detail
- Ability to maintain high level of confidentiality
- Ability to grasp and communicate the technical aspects of the company’s products
- Good mathematical skills
- Self-starter, well organized with ability to multi-task and execute a plan of action
- Must be able to self-manage and prioritize goals with mínimal supervision

**We are an employer of choice**

Professional growth and training are an essential part of staff development, including;
- On the job training
- Product knowledge training
- Education assistance program
- Mentoring/leadership program
- Professional development webinars and seminars

**Why this position may be right for you**
- Canada's Best Managed Companies
- Competitive Salary
- Comprehensive Health Benefits
- RRSP Contribution Matching
- Learning & Development Opportunities
- Employee Focused Programs
- Additional Holiday Closure
- A Supportive and Positive Work Environment

**Our Values**

The success of our company is based on the balance between our 4 primary values:

- **Integrity**

We are honest and responsible.
- **Respect**

We care about our people and we are inclusive.
- **Equity**

We have management practices that ensure fair treatment for everyone.
- **Teamwork**

We achieve our goals by supporting each other
- We thank all applicants for their interest; however, only those selected for an interview will be contacted. If contacted in relation to an employment opportunity, please advise our Human Resources department or hiring manager of the accommodation measures if required which would enable you to be interviewed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially. _

**Job Types**: Full-time, Permanent

**Salary**: $56,700.00-$60,000.00 per year

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Store discount
- Tuition reimbursement
- Vision care

Schedule:

- 8 hour shift
- No weekends

COVID-19 considerations:
To keep our staff safe we have installed plastic barriers and provided our staff with PPE; mask, gloves, hand sanitizer and disinfectant solution.

**Education**:

- DCS / DEC (preferred)

**Experience**:

- sales: 2 years (preferred)
- Inside sales: 2 years (preferred)
- Customer service: 2 years (preferred)
- Warehouse: 1 year (preferred)
- Pipe, Valves & Fire Protection: 1 year (preferred)