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Front Desk Receptionist/patient Experience Coordinator

2 weeks ago

Niagara Falls, Canada Greater Niagara Physiotherapy Full time

**Front Desk Receptionist/Patient Experience Coordinator**
We’re hiring a full-time Patient Experience Coordinator/Front Desk Receptionist.

We’re looking for: someone with a “start-up” mentality who approaches every task with passion, grit and a
positive attitude.

If the above sounds like a match, we want to hear from you

**About Us**

Greater Niagara Physiotherapy is a busy physiotherapy clinic located in
Niagara Falls. We are building a dynamic healthcare office of Physiotherapist’s, Medical
Doctors, & Bracing Specialists. Our team has been serving the people of the Niagara Region for
15+ years in the rehabilitation setting.

**In This Role, You Will**:

- have a unique opportunity to help develop the culture of the office as well as the operations/procedures of the front desk team.
- Your top priority is to be a master of patient experience as the front line of the office - answering phones, booking new patients, billings & collections, gathering client information.
- You will be responsible for helping maintain the clinic space, organization of the front desk operations/procedures, and making the patient experience the best it can possibly be.
- You will report directly to the Clinic Director, as well as collaborate with them to ensure the clinic operates optimally.

**About You**:

- 1 to 2 (or more) years’ experience in front desk reception or sales considered an asset.
- Able to work well under pressure with mínimal supervision, and in collaboration with team members
- You are comfortable answering phones and talking to new & existing clients
- You are organized and efficient with office tasks
- Practice Perfect EMR experience considered an asset
- You must be coachable, adaptable, and collaborative.
- Social Media platform (Instagram, Facebook, TikTok, LinkedIn) experience considered an asset

**The Perks**
- Work in a dynamic, growing office
- Competitive base salary (with loyalty/experience incentives)
- Opportunity to help mould a position/office as it continues to grow
- Clear organization & growth pathway for driven individuals
- Opportunity to be a part of a Multidisciplinary Healthcare company

1) What unique skill/ability do you bring to the role?

2) What three words would your previous employers use to describe you?

**Job Types**: Full-time, Permanent

Pay: $18.00-$22.00 per hour

Schedule:

- Evening shift
- Monday to Friday
- No weekends

Ability to commute/relocate:

- Niagara Falls, ON L2G 5X7: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (required)

Work Location: In person

Expected start date: 2025-01-13