Front Desk
4 days ago
Damara Day Spa at Fallsview Casino Resort is currently looking for a Spa Receptionist to join the team. While working in our growing business this position will entail strong multitasking skills, excellent organization, a thorough understanding of our retail products (training provided) and an ability to command the front desk.
Our Spa receptionist is responsible for
- **Greeting clients**: Warmly welcome clients, answer questions, and provide excellent customer service.**:
- Scheduling appointments**: Manage bookings, cancellations, and rescheduling for spa services.
**-**Check-in/check-out*: Process client arrivals and departures, handle payments, and update records.
**-**Answering phone calls*: Respond to inquiries, take bookings, and provide information.**:
**-**Client data management:* Maintain accurate records, update client profiles, and ensure confidentiality.**:
- Service knowledge**: Familiarize yourself with spa services, treatments, and products to make recommendations.
**-**Upselling/cross-selling:* Promote special offers, packages, and retail products to enhance revenue.
**-**Cash handling:* Process transactions, manage cash, credit card sales, and operate a point-of-sale system.
**-**Team communication:* Collaborate with spa therapists, managers, and other staff to ensure seamless operations.**:
- Inventory management**: Monitor and report on retail stock levels, supplies, and equipment.
**-**Maintaining facilities:* Ensure the reception area is clean, organized, and presentable. Assisting co-workers with laundry etc. Opening and closing shifts procedures needs to be followed.
**-**Handling complaints:* Resolve client concerns in a professional and courteous manner.
**-**Promoting spa events:* Inform clients about special events, workshops, and promotions.
**-**Following spa policies:* Adhere to confidentiality, data protection, and health and safety guidelines.
Remember to stay organized, be proactive, and provide exceptional customer service to ensure a positive experience for clients and a successful spa operation
If you have a passion for beauty and wellness, thrive in a customer service oriented environment and are a motivated, hardworking team player we'd love to meet you
**Job Types**: Full-time, Permanent
Pay: From $18.00 per hour
**Benefits**:
- On-site parking
- Store discount
Work Location: In person
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