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Hardscape Area Business Manager
3 days ago
Company Overview: SiteOne Landscape Supply is the largest national distributor of landscaping products across the United States and Canada. As a leading supplier of wholesale goods for green industry professionals, we have a long history of serving those who design, build, and maintain outdoor spaces - from lawns and gardens to golf courses, sport fields and more. We pride ourselves on knowing our customers and their business better than anyone else and providing them with a one-stop shop of extensive inventory covering irrigation, lighting, turf and landscape maintenance, hardscapes, nursery, and pest control supplies. At SiteOne, we are passionate about delivering an outstanding customer experience and will stop at nothing to help our customers win. We know that our associates are the key to this success, and our commitment to the SiteOne DNA and support for our associates through development programs, benefits, and perks align with our vision to "Be a Great Place to Work for Our Associates". We foster a culture of safety, teamwork, and continuous improvement. With over 800 locations and exciting expansion ahead, now is the perfect time to join SiteOne and grow Stronger Together Position Overview: The Area Business Manager - Hardscapes is a direct report of the Area Manager. In partnership with the Area Manager, the Area Business Manager will drive performance and growth for all stakeholders in the assigned area through world-class store sales and operations, as well as effective interaction with suppliers, outside sellers and customers. The Area Business Manager will champion best practices within the region and participate in company-wide initiatives to achieve customer value excellence and exceed overall performance expectations. **What you'll do**: - Build a Great Team: - Create a positive, challenging and exciting environment which is conducive to high-performance, teamwork, a great place to work and long-term retention of top talent - Recruit, train and develop top talent in key positions within the Area - Determine individual strengths and weaknesses and actively coach and mentor your leaders/associates to achieve high performance and to facilitate their long-term career development at SiteOne - Ensure strong teamwork within and across store and with outside sellers - Deliver Customer Value: - Achieve customer value excellence by setting high expectations for all store teams in terms of product, service and partnership while ensuring that best-practice structures, systems and processes are consistently executed - Ensure that all members of the store team are well-trained in customer value best practices and facilitate a culture whereby every team member is obsessed with customer success - Spend personal time with customers on an ongoing basis in order to gain accurate feedback, discover improvement opportunities and assess progress on customer value - Measure and track customer value and hold teams accountable for meeting or exceeding expectations - Achieve Performance, Growth and Safety Results: - Create an incident-free environment by involving all associates, promoting a strong safety culture, achieving excellent housekeeping and workplace organization and executing clear safety policies - Execute key strategic initiatives to drive high performance through best practices and achieve the desired sales and profit growth and return on assets - Set effective financial and operational goals and continuously monitor key performance metrics to ensure accountability for results and consistently re-prioritize initiatives and resources to the largest opportunities - Be a visible leader out in the store who reinforces key priorities through action and holds store managers accountable for meeting high expectations for all stakeholders - Drive Continuous Improvement: - As lead Change Agent - analyze, quantify, prioritize and drive ongoing high-leverage performance improvement initiatives across the area. Maximize associate input and involvement and closely track progress to evaluate results - Encourage your teams to try new ideas and take fact-based risks to improve performance - Facilitate idea sharing within and across store to include team brainstorming of difficult issues in order to develop creative and robust solutions - Effectively utilize regional and SiteOne resources to gain new ideas, help understand best practices and/or to help execute new improvements in the area - Partner with leadership and Field Support to understand the impact of emerging technologies and ways of working on business performance, and actively support and lead their implementation - Maintain awareness of local competition and customer dynamics to identify and capitalize on opportunities - Build Business Acumen: - Build a winning “best practice” knowledge base for achieving excellence. Understand thoroughly and specifically which levers to pull in order to achieve excellence for all stakeholders - Thoroughly underst
