Basic Needs Fund Coordinator

_**Navigate Complexities. Create Change. Together. This is our purpose at CUPS**_. Our unique integrated approach to care empowers people to work holistically to create and achieve goals that support their well-being and builds readiness to navigate and access support in the community. As a formative presence, we work together to build better systems and a stronger community. _
- Clients depend on us, supporters trust us, and partners count on our collaboration. We do not take this responsibility lightly - we are accountable for our words, our actions, our relationships, and most importantly, ourselves. Through a compassionate lens, we afford every person dignity in their interactions with us. We proactively seek opportunities for continuous learning with open minds and transformative spirits. Through our culture, rooted in our values, we will achieve our purpose and ambition._

The CUPS Basic Needs Fund (BNF) Coordinator is responsible for co-creating a caring, dignified and trauma informed experience for CUPS clients accessing integrated services. This role is also responsible for coordinating the disbursements from the Basic Needs Fund administered by CUPS ensuring it is utilized in accordance to standardized procedures and all files are efficiently managed to meet imminent needs of vulnerable clients. This role will ensure the funds are spent in an equitable and appropriate manner, and support the Director, Programs, to complete timely and accurate funder reporting.

**Leadership Areas**:

- Create approachable, caring and trauma informed environment for clients, guests and colleagues
- Contribute to safety and wellness of clients, colleagues and visitors by remaining up to date on CUPS health & safety protocols
- Promote a culture that reflects CUPS purpose, ambition, philosophies and values
- Act as steward for client dignity by ensuring confidential client information is handled with the utmost care and respect in alignment with HIPA and CUPS privacy protocols & values
- Chair external Basic Needs Fund meetings with Coordinators of the fund from Rise and 211, including crafting agendas, terms of references, and meeting minutes. Promote clarity and housing stability through effective communication.

**Organizational Duties and Performance**:

- Provide oversight of the Basic Needs Fund Application processes, ensuring all required documentation and support materials have been collected from staff
- Accurately enter all required data points in organizational & external databases regarding the administration of Basic Needs funding and support with accurate reporting
- Credit card reconciliations and financial tracking
- Remain up to date on internal changes to programs, services and personnel to ensure accurate care plan development and warm hand-offs of clients to colleagues

**Stakeholder Relations**:

- Act as ambassador and advocate with external stakeholders, i.e. landlords, management companies, utility companies, pharmacies etc. promoting mission of CUPS and advocating for client needs.
- Develop and maintain collaborative and accountable working relations with internal CUPS colleagues to strengthen communication flow and cross-program understanding
- Provide caring, reliable, trauma informed care to all clients accessing CUPS to reduce barriers to service and increase community trust
- Share experience and knowledge with students, volunteers and guests interested in CUPS services to further develop CUPS social justice impact & external ambassador network

**Background Required**:

- Diploma in Human Services or Administration with Non-Profit background
- 3+ years previous work experience in related area, social service sector experience preferred
- Previous experience working in a high-volume administration or coordinator role
- Demonstrated experience managing large volumes of data, financial information and reporting
- Strong task and process management skills while maintaining collaborative, reciprocal relationships with colleagues and stakeholders
- Exceptional discernment, prioritization, critical thinking and execution skills
- Strong attention to detail and dedication to accuracy
- Previous experience working effectively within multidisciplinary team
- Proficiency in database data management (ex. Razor’s Edge

**Job Types**: Full-time, Fixed term contract
Contract length: 24 months

Pay: $54,810.00-$57,522.00 per year

**Benefits**:

- Casual dress
- Dental care
- Employee assistance program
- Paid time off
- RRSP match

Schedule:

- Day shift
- Monday to Friday

Application question(s):

- Do you have a Diploma in Human Services or Administration with Non-Profit background?
- Do you have previous experience working in a high-volume administration or coordinator role?
- Do you have experience managing large volumes of data, financial information and reporting?

**Education**:

- Secondary School (required)

**Experience**:

- Social Service Sector: 3 years (required)

Work Location: In p