Communications Coordinator

**Communications Coordinator**

**About Us**

The Calgary Drop-In and Rehab Centre (“the DI”) is a low-barrier, housing-focused shelter that serves some of the city’s most vulnerable people. At the DI, we focus on providing a person’s basic needs, while doing everything possible to find them a permanent, safe home that meets their individual needs. There is no greater contribution you can make to another person’s path of recovery and wellness than an ongoing, consistent, positive relationship of respect and kindness. The DI works within the core values of housing first, trauma-informed care, and harm reduction to support staff and guests.

**Position **Summary**

The Communications Coordinator will also be responsible for various other duties such as managing the communications inbox and media requests, including tracking and cataloguing media coverage. Support with events and external presentations will also be required.

**Time **Commitment**

This is a full-time position comprised of normal business weekday hours, however there will be requirements to be available and flexible from time to time outside normal business hours as the need arises. Schedule may be altered at the discretion of management.

**Job **Duties and Responsibilities**

Project Management
- Attends weekly team meetings and keeps track of work in progress, deadlines and priorities as identified by the team.
- Checks in with team members to keep updated on status of work and supports where required.
- Monitors the communications in-box to ensure requests are handled quickly and tasks are assigned appropriately.

Content Creation and Management
- Plays a role in creating and editing content for newsletters, social media, the intranet, and websites.
- Integrates fund development, resource development, and community engagement strategies and priorities into communication campaigns.

Events and Presentations
- Trained to deliver the DI’s Share the Streets presentation to external groups, to increase public understanding of the population we serve.
- Provides assistance at internal and external agency-events including town halls, community updates and fundraisers.
- Occasionally represents the DI by attending events hosted by partner and community agencies.

Media Relations
- Maintains the agency’s media list and tracks media requests and media coverage.
- Helps coordinate interviews and ensures spokesperson is prepared with key messages and data.
- Distributes media material including news releases and assists at media events.
- Monitors social and traditional media for DI mentions and flags coverage that might risk reputation.
- Sources and shares relevant media stories, blogs, and research that are in alignment with the DI’s mission.

Administrative Duties
- Tracks and reports on success metrics for all communications vehicles and campaigns.
- Assists with invoicing for the department.
- Coordinates DI’s collateral needs and ordering process as needed.

**Required Competencies and Qualifications**
- Post-secondary education in Public Relations, Communications, Marketing, or related discipline.
- Minimum two years’ experience working in a communications setting.
- Knowledge of the sector preferred.
- Self-directed and action-oriented, with effective time management and organizational skills including the ability to deal with multiple priorities at the same time.
- Excellent social media skills, specifically for Facebook, Twitter, Instagram, and LinkedIn.
- Experience with digital analytics as well as SEO practices.
- Excellent communications skills, both verbal and written and proven experience managing relationships.
- Proficient in Office365 (specifically with Microsoft SharePoint, although other tools as required), WordPress, Adobe Suite, and Constant Contact. Basic HTML5 skills, while not required, are an asset.

**Working **Conditions**

While your position does not normally consist of front-line work, it is important for us to tell you that front-line staff are exposed to emotionally disturbing events, such as: medical distress, threatened and/or actual serious injury, violence, abuse, and death; where clients may be experiencing fear, terror, hopelessness, rage, self-harm, and conflict.

**Why the **DI?**

The DI aims to be an “Employer of Choice” and affords each employee an opportunity to help make a real difference in our community, and more importantly in the lives of those who rely on our services. We take great care in hiring the right people who fit, and who share our outlook on the value of people. We believe in living our values in every word we speak and in every action we take, and we want people who share this commitment.

**Our** Culture**

Our values form the cornerstone of our culture:
RESPECT: Our actions honour the rights, differences, and dignity of others

COMMUNITY: Through collaborative partnerships, we work together as a team, building inclusive communities

KINDNESS: We accept each perso