Information, Communication, Automation, Technology

**Salary**: The salary range for this position is CAD $43.18/Hr. - CAD $43.18/Hr.
Summary:
We are seeking a skilled **Information, Communication, Automation, and Technology** **(ICAT) Specialist** to join our Facilities Maintenance & Operations team at the New St. Paul’s Hospital. Reporting to the Supervisor, Facilities Maintenance & Operations, you will be responsible for supporting, maintaining, and troubleshooting ICAT and integrated security systems across the facility.

This role includes programming and servicing systems such as video surveillance, access control, intrusion and perimeter systems, and associated servers and networks. You will ensure high system availability and reliable performance while promoting a safe, respectful, and secure environment in alignment with Providence Health Care’s Mission, Vision, and Values.

What You Bring:
**Education, Training and Experience**
- Graduation from a recognized degree or diploma in computer science or information technology
- Three (3) years' recent related experience or an equivalent combination of education, training and experience.

**Skills and Abilities**
- Ability to communicate effectively both verbally and in writing.
- Ability to deal with others effectively.
- Physical ability to carry out the duties of the position.
- Ability to organize work. Ability to operate related equipment.

What We Offer:

- **A competitive salary**: $43.18 per hour
- **Growth opportunities**: We welcome individuals at all stages of their career, offering opportunities for professional development and growth.
- **State-of-the-art facilities**: The new St. Paul’s Hospital and health campus will be the most innovative approach to the delivery of integrated care in B.C. and Canada, designed to appropriately address the future health needs of patients, families, and our communities. From hospital care to primary and community health solutions, the new St. Paul’s Hospital and health campus will continue to lead innovations in care, research, and teaching. The new St. Paul’s Hospital is expected to open in 2027.
- **I**nclusive culture**: We respect the diversity, dignity and interdependence of all persons. We value the cultural richness that our diverse workforce brings to the care of our equally diverse population of patients and residents.

**Your Day to Day**:

- Collaborate with hospital IT teams, clinical staff, facilities maintenance, security, project management, and leadership to support site technology operations.
- Support the implementation and ongoing operation of IT and integrated security systems, including virtual platforms and physical server environments.
- Perform repairs, servicing, and maintenance on specialized building systems and security technologies.
- Create, maintain, and update accurate documentation for infrastructure systems, configurations, and processes.
- Contribute to the development and continuous improvement of software maintenance processes, standards, and procedures.
- Provide support for data management, backups, disaster recovery, and business continuity planning.
- Collaborate with internal teams to test, deploy, and implement software patches, updates, and enhancements.
- Diagnose and troubleshoot network, hardware, software, and security system issues, working with external vendors and contractors as required.
- Follow established incident management and ticketing procedures, providing timely and accurate documentation and status updates.
- Perform all duties in compliance with safety practices, organizational policies, and company standards, and carry out other related duties as assigned.
- We acknowledge that Providence Health Care and the new St. Paul’s Hospital site is located on the traditional, ancestral, and unceded territory of the Coast Salish Peoples, including the territories of the xʷməθkwəy̓əm (Musqueam), Skwxwú7mesh (Squamish), and Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh) Nations._