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Team Leader, Community Housing Program

3 weeks ago

Calgary, Canada Discovery House Family Violence Prevention Society Full time

**POSITION TITLE**: Team Leader, Community Housing Program

**REPORTS TO**: Manager, Housing and Research

**POSITION TYPE**:Full-time, Permanent

**LOCATION**:Calgary, Alberta

**Flexible Work**: Eligible

Discovery House Family Violence Prevention Society provides a continuum of care and integrated wrap-around services to women and their children fleeing domestic violence. We facilitate transitional housing and offer longer-term, safe places for women and children to call home while they begin to rebuild their lives. Discovery House is about hope and healing using trauma-informed care practices.

What Our Employees Love:

- Three weeks of vacation to start.
- Eligible positions can work from home up to 3 days per week with our Flexible Work Policy.
- Additional time off including Wellness Days, Professional Development Days, and Sick Days.
- Benefits Package and Employee and Family Assistance Program.
- A dog friendly workplace.
- We observe all Statutory Holidays (including the optional ones), and employees may substitute religious holidays for celebrations that are relevant to their cultural identity.
- Committees including Health & Safety, Equity, Diversity & Inclusion, Indigenous; and Social.
- A 2SLGBTQ+ welcoming environment.
- Potlucks, celebrations, work-life balance, and plenty of fun.
- Being a part of a reputable not-for-profit organization (6-time winner of Top 100 Rated Charities in Canada)

Join our team and be part of a transformative organization committed to ending domestic violence. As advocates of _**Empowerment**_, we believe in unlocking the potential in every individual, fostering resilience, and empowering positive change. Our _**Tenacious**_ spirit drives us to get things done and make a lasting impact, while our commitment to _**Inclusion**_ ensures that everyone belongs and is welcomed in our community. Embracing _**Curiosity**_, we continually learn, innovate, and adapt to break the cycle of domestic violence. Through _**Collaboration,**_ we build strong connections and work collectively to create a safer, more equitable world for all. If you're passionate about making a difference, join us in our mission to empower, thrive, and create positive change together. 

**What You’ll Do**:
The Team Lead, Community Housing Program provides leadership, supervision and support to a team of Case Managers and Housing Liaisons dedicated to ending homelessness for families who have experienced family violence.

Reporting to the Manager, Housing and Research, this position works collaboratively with the Discovery House Shelter, Child and Youth, and Counselling teams, as well as community partners and funders, to ensure a high standard of quality programming, and incorporating innovative approaches to ending homelessness for families experiencing domestic violence.  
- Leadership _
- Participates as an active member of the Program Leadership Team and the broader organizational leadership
- Provides leadership, coaching, team building and day-to-day support for the Community Housing Program team, including Case Managers and Housing Liaisons.
- Ensures an effective team through recruitment, onboarding, ongoing supervision and communication of job expectations, training, and ongoing evaluation of frontline staff
- Fosters a healthy and safe, team oriented, supportive, and accountable work environment
- Establishes programmatic goals that execute on the strategy and business plan by gathering pertinent program and operational information
- Ensure guidelines, resources, policies, and procedures for program delivery are in place and operating effectively
- Program Delivery _
- Facilitates a client-centered, trauma-informed environment for clients and staff
- Ensures programming is grounded in an understanding of colonization and intergenerational trauma and facilitates program design that meets the needs of Indigenous populations.
- Ensures the delivery of high-quality programs and services including intakes, service planning, caseload assignments, housing location, rental subsidies, and ensuring a flow of clients through the program and services.
- Complete thorough and comprehensive client file audits on a regular basis and at discharge, to ensure compliance with agency standards for documentation and optimal service delivery.
- Develops strategies for engagement and retention of landlord partners with the program
- Work with the Community Housing Program team and Discovery House leadership to identify and prioritize opportunities for collaboration and partnership
- Develops strategies to build and maintain a community network and facilitate cross-program sharing and opportunities
- Participates in writing of grant proposals for programs and services as requested.  
- Learning And Innovation _
- Facilitates an environment of learning, evaluation, innovation and storytelling processes through the effective tracking of outputs and outcomes, recognition of trends, and capturing program learning
- Lea