Shift Manager

**RICKI’S/CLEO**

**SHIFT MANAGER (Part Time)**

**East Gate Square Mall, Hamilton, Ontario**

As a Shift Manager with Ricki’s/cleo you’ll be responsible for creating an exceptional brand experience for our customers shopping with us in store. As a member of the management team you will help to lead all aspects of the store’s business and support day to day operations.

**What You’ll Love**
- Expand your closet with 50% off regular priced product
- Feel and look your best with our fashion forward dress code
- Be recognized with our length of service milestone career celebrations
- Develop and grow with our training and development and our career advancement opportunities
- Recognition for individual and team accomplishments
- Mental health and life wellness supports for all team members
- Flexible scheduling and shifts

**How You’ll Contribute**

Shift Managers are responsible for supporting day to day store operations including achieving sales goals, ensuring excellent customer experiences, and overall team leadership in the absence of their store manager or assistant manager. A Shift Manager is also responsible for providing amazing customer experiences and demonstrating strong selling skills.
- Ensure every customer receives outstanding customer service by following our customer service program
- Drive customer loyalty by introducing our loyalty program to all customers
- Drive business results through coaching and encouraging customer focused sales associates
- Promote the brand through knowledge and understanding of our product, business, and values
- Oversee store operations, including shift task organization and store opening and closing duties, in conjunction with/or in the absence of management
- Participating in merchandising, marketing and visual presentation according to our standards and directives
- Maintain a safe and clean store environment for our teams and customers
- Secure company assets with strong loss prevention skills and awareness
- Providing supervision to the store team; providing guidance, coaching, and training to your team so they can achieve great results
- Creating a positive work environment that embodies our values

**Who You Are**
- Experienced retail associate who is able to motivate, train and coach others to success
- Has excellent sales skills and is committed to ensuring amazing customer experiences
- Interested in fashion and has an eye for style
- Able to stand for extended periods, climb a ladder and to move and handle boxes of merchandise (weighing up to 30 pounds) and fixtures throughout the store
- Has flexible availability; shift managers can work a combination of daytime, evening and weekend shifts

**WHY CLEO**

Our mission is to be today’s choice in meeting women’s fashion needs, by offering styles that are flattering with a dress up/dress down versatility that gives her the value and quality she can trust, in a fun, friendly, easy to shop store. Cleo is a national specialty brand featuring apparel—with a focus on work wear—for women in both regular and petite sizing. At Cleo we connect and inspire women to be their best

**RICKIS’ STORY**

From a single store in 1939 in Brandon, Manitoba, Ricki's has grown to become a destination for fashionable workwear. Our brand success is rooted in our deep commitment to understanding our customer. Working at Ricki’s is fun, fast-paced, and rewarding. We are committed to our teamwork philosophy “none of us is as good as all of us.” We know that the only way we'll continue to grow successfully is by fostering a strong, diverse team. Our team of passionate associates is at the heart of our success. Our associates provide insights that help drive our business and create better product and experiences for our customers.
- We are an equal opportunity employer. If chosen to participate in the selection process, accommodations are available upon request. We will consult with the applicant to provide or arrange suitable accommodation in a manner that takes into account the applicant’s accessibility needs._
- #SP_

**Job Type**: Part-time

**Salary**: From $16.80 per hour

Day range:

- Monday to Friday
- Weekends as needed

Shift:

- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Morning shift

Work Location: In person