Collections Specialist

Would you like to be proud of where you work and the products you sell? How about enjoying coming to work every day while being well compensated for your performance?

If you answered “Yes” to the above, then consider joining Canada’s most innovative company in the mortgage industry

At True North Mortgage we put the customer experience first We do this by offering the best rates on full-featured mortgage products exclusive to True North Mortgage. We took this to the next level by starting our own CMHC approved lender in 2016 called THINK Financial

**Your Role**:
We are growing fast and our team is looking for a **Collections Specialist - Mortgage Loans** to help us manage and maintain the daily administration of mortgage accounts, with a focus on collections, legal proceedings, and closures. This position is full-time.

There are many paths to success... We give you the freedom to use the tools and a style that works best for you. Just as we customize solutions for our clients, we provide our Collections Administrators with the tools they need to promptly and effectively support our clients—especially during complex or sensitive stages of the mortgage lifecycle.

**Must Haves**:

- Experience working in **mortgage servicing**, particularly in **collections, legal, or foreclosure/closure processes**:

- Familiarity with **mortgage enforcement**, including **power of sale, foreclosure, and legal correspondence**:

- Ability to **effectively** maintain strong relationships with THINK Financial clients while managing delinquent or at-risk accounts
- Comfortable working in a **fast-paced environment** and staying current with regulatory and procedural changes
- **Fluent**written and verbal communication in English; French is a bonus
- **History** of delivering an extraordinary experience with a focus on results—even in challenging situations
- Strong **decision-making** skills and the ability to convey solutions clearly and confidently
- **Proven ability** to handle difficult conversations with empathy and professionalism
- Experience with tools such as **e-faxing, DocuSign, MS Office (Word, Excel, Outlook), and Slack**:

- Post-secondary education preferred
- Familiarity with **collections software** or **accounts receivable platforms** is advantageous

**The Work**:

- **Maintain and promote** the company’s mortgage products and services throughout the collections and legal process
- **Respond** to and process client requests quickly and accurately, including payment arrangements, legal notices, and discharge requests
- **Provide**accurate, valid, and complete information by following company guidelines and compliance regulations
- **Develop** and maintain a thorough working knowledge of all company products, services, and legal procedures
- **Handle** customer issues/concerns with tact and urgency; provide appropriate solutions and follow up to ensure resolution
- Keep **detailed records** of customer interactions, legal documents, and account updates
- **Liaise**with legal counsel, external partners, and internal teams to ensure timely and compliant file management
- **Perform**other administrative tasks as needed

**The True North Advantage**:

- **In-House financing** - this is where we really shine THINK Financial, (THINKFinancial.ca) our own lender, has the lowest rates in the country which will allow you to compete in the most competitive market.
- **Private Lending**:

- THINK Financial also offers private lending when your clients cannot qualify via the traditional route.

**What we Offer**:

- **Diverse** work environment
- **Team events** We want you to be fully integrated into the True North team. We will hold regular team events so you can create new relationships and let loose and have a good time Work hard, play hard
- **Modern lounge** outfitted with table tennis (ping pong for those of us less serious about the sport) and a games room
- **Rapidly growing**organization
- **Professional team** with a shared perception of how things are done