Collections Specialist

**Job Summary**

We are seeking a dynamic and driven Collections Specialist to join our accounting team. This individual will focus on collection activities for our consumer lending operations, ensuring the timely recovery of overdue payments while maintaining a professional and empathetic approach with clients. This role is based full-time in our Toronto office, located in Liberty Village or in our Port Moody, British Columbia office located by Rocky Point Park.

The Company

**Beautifi**is a financial technology start-up that offers Canadians flexible financing solutions for plastic surgery and cosmetic procedures. Beautifi was created to make the patient financing industry more transparent and consumer friendly. We don’t believe in hidden fees, misleading rates, prepayment penalties, or unexpected charges. Our goal is to make health and beauty affordable and to give Canadians access to the procedures they want or need, without having to wait. Don’t miss your chance to be at the forefront of our exciting journey and rapid growth

Key Responsibilities and Activities

**Collections Management**:

- Negotiate payment plans on arrears, obtain payment promises, and take actions to avoid debt defaults
- Support clients with additional payment options, buyouts, deferring/skipping upcoming payments, and restructuring contract proposals
- Manage the inbound payments phone line, handling payment-related inquiries promptly
- Trace and locate debtors to make payment arrangements

**Account Oversight**:

- Monitor and maintain up-to-date records for client accounts
- Review accounts in arrears to ensure appropriate actions are taken
- Log all contact attempts made with debtors
- Prepare and submit detailed reports related to collection activities

**Client Interaction**:

- Provide professional handling of customer inquiries, including detailed reconciliations and statements as required
- Resolve payment disputes and process payments and refunds

**Team Collaboration**:

- Support the Senior Accountant on defaults, consumer proposals, and bankruptcies
- Recommend next steps for accounts requiring further action

**Administrative Duties**:

- Ensure accurate and organized documentation of all collection activities
- Maintain compliance with company policies and relevant regulations

**Qualifications**:

- 2+ years of experience in collections.
- Excellent communication skills: written, spoken, and reading proficiency
- Fluency or strong knowledge of French is considered an asset
- Strong sales-oriented personality; outgoing and assertive.
- Exceptional communication skills and an investigative mindset.
- Accuracy and attention to detail with strong clerical and administrative abilities.
- Team player with excellent organizational skills and the ability to manage multiple responsibilities effectively.

**Location**
- Ideal applicant will be based in Toronto, ON or in Metro Vancouver, BC

**What We Offer**:

- Base Salary $50,000 - $60,000 per year, commensurate with experience
- Commission incentives based on collections performance
- Dental, Vision, and Health Benefits - 100% employer-paid with the exception of LTD
- 2 weeks paid vacation
- Fun and energetic workplace in the vibrant Liberty Village area
- Professional development opportunities for top performers
- Advancement opportunities for top-performers within a rapidly growing company

**Job Types**: Full-time, Permanent

Pay: $50,000.00-$60,000.00 per year

Additional pay:

- Commission pay

**Benefits**:

- Dental care
- Life insurance
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- Debt Collections: 1 year (required)

**Language**:

- French (preferred)

**Location**:

- Toronto, ON M6K 3P6 (required)

Work Location: In person

Expected start date: 2025-03-03