Credit & Collections Specialist

5 days ago


Toronto, Canada Smart & Biggar Full time

Smart & Biggar is one of Canada's leading intellectual property firms, having served clients for over 125 years. The firm is looking for a Credit & Collections Specialist to join its National Finance Team. The Opportunity As a Credit & Collections Specialist, you will manage the full collections cycle for a large assigned portfolio across all offices. You will be a collaborative team player motivated by solving problems and ensuring effective follow‑up and resolution of outstanding accounts. Responsibilities Act as a resource for staff regarding client accounts Communicate with internal and external clients to obtain missing payment information Respond promptly and professionally to client inquiries Investigate and resolve credits on client accounts, arranging refunds as necessary Monitor client accounts for non‑payment, escalating issues as needed and coordinating collection efforts Investigate account discrepancies and propose effective solutions to mitigate future issues Provide written credit checks and update details in the accounting system as required Analyze, reconcile and manage accounts receivable for the assigned portfolio, maintaining accurate records Collaborate with management to address delinquent accounts and enhance operational efficiency Perform other finance/administrative tasks related to accounts receivable as assigned Qualifications, Competencies, and Experience Post‑secondary education in Accounting and/or Finance 5+ years of progressive experience, ideally in a professional services or legal environment Fluency in English required; proficiency in French preferred Strong understanding of accounting, accounts receivable, credit, and collections best practices Advanced proficiency in MS Office (particularly Excel); experience with Elite or Aderant an asset Ability to learn and adapt to new financial systems and automation tools Exceptional organizational, time‑management, and multitasking skills in a fast‑paced setting Strong written and verbal communication skills with high attention to detail Excellent analytical and problem‑solving abilities with a results‑oriented mindset Ability to work independently and meet deadlines with minimal supervision Benefits Competitive compensation structure based on transparency, clarity, and fairness Flexible benefits program Personal days to help balance personal and professional commitments Employee referral program EEO Statement We welcome applications from all qualified individuals. Accommodations are available on request for candidates taking part in all aspects of the selection process. No recruiters or agencies please. We thank all applicants in advance for their interest; however, only those candidates selected for an interview will be contacted. Location: Montreal, Quebec, Canada – Salary: $60,000.00–$65,000.00 #J-18808-Ljbffr



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