Visitor Information Counsellor

2 days ago

North Vancouver, Canada North Vancouver Visitor Centre Full time

**Position Summary**:The Visitor Information Counsellor is the important link between the visitor and tourism industry product and service providers. The main activities of a Visitor Information Counsellor include identifying visitor needs, offering information and selling tourism products and services. A Visitor Information Counsellor is an ambassador to tourism in our province - an extremely important role. Visitor Information Counsellors have a direct impact on the visitor’s impression of BC, encouraging the purchase of tourism products and services, longer stays and travel in all regions of the Province.

**Duties & Responsibilities**:

- Approach, greet and welcome visitors/locals to North Vancouver
- Shift will be both at the North Vancouver Visitor Centre (inside of The Quay) and roaming through North Vancouver.
- Assist with planning sightseeing activities.
- Serve members and the local community by promoting local tourism products and activities that will result in visitors extending their stay in North Vancouver and/or the Lower Mainland.
- Acquire a sound knowledge of British Columbia’s different regions, publications, and programs.
- Identify the needs of visitors and provide accurate information.
- Handle cash and cards for retail transactions (maps, hats, etc.)
- Ensure accurate tracking of visitor statistics.
- Promote the North Shore attractions, restaurants, events, and local businesses.
- Maintain cleanliness and organization of the Visitor Centre.
- Work with various stakeholders in the community to ensure their goals and objectives are successful.
- Job Requirements/Qualifications:

- The successful applicants must possess previous customer service and sales experience.
- Have a solid knowledge of the local area and a strong desire to market the City of North Vancouver, West Vancouver and the District of North Vancouver to travelers from around the world.
- Work well in a team setting under pressure and demonstrate initiative.

**Benefits & Recognition**:

- Fun, engaging work environment
- Variety of work days and work environments.
- Share your passion for the area and province you live in.
- Gain further professional experience and knowledge.
- Training and certification of Destination BC's Visitor Information Counsellor Course.
- Tourism Privilege Pass and familiarization tours.
- Recommended Training:
- SuperHost Foundations of Service Quality
- SuperHost Service For All
- Foundations of Workplace Safety (includes WHMIS)
- Salary/Wage: $18
- Job Application Process:

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