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Technical Inside Sales

2 hours ago

North York, Canada VEGA Instruments, Canada Ltd. Full time

Job Description - Inside Sales - Technical
Job Title: Inside Sales - Technical
Job Category: Team Member
FLSA Status: Exempt
Team: Inside Sales
Reports To: Inside Sales Manager

ESSENTIAL DUTIES AND RESPONSIBILITIES
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Other duties may be assigned.
- Develop clear and effective quotations for current and prospective customers, representatives and/or Regional Sales or Industry Sales.
- Complete pro-active open quote follow-up or new product information phone calls.
- Establishes, develops and maintains relationships with current customers, prospective customers and/or representatives in the assigned territory to generate new business for the organization’s products and services.
- Resolves customer complaints by investigating problems, developing solutions and making recommendations to
- Support new business development activities by follow-up phone calls on sales leads, as required.
- Develops customer accounts by suggesting related and new product items and explaining technical features to customers and representatives.
- Travel to representative and customer sites to train on products, internal processes and the resources available to support their needs.
- Participate in trade shows and conventions in assigned territory.
- Maintains and improves superior results by following procedures and recommends improved policies and
- Possess basic understanding of VEGA Terms and Conditions to negotiate and assess significance of customer requests.
- Assist sales support to clarify model codes and equipment descriptions, address price deviations, make commission assignments, resolve credit holds, and provide other information as required.
- Determine and assess financial and performance impact of quote and order request changes.
- Field incoming inquiries for post order service and support issues. Ask probing questions to determine best course of action to fulfill customer needs and minimize VEGA costs.
- Issue timely and detailed Material Return Authorizations (MRA’s) for VEGA equipment.
- Make decisions regarding issuance of credits and creation of special exchange terms, using defined guidelines.
- Initiate internal quality reporting process via electronic quality system.
- Identify waste, issues, and ideas for improvements.
- Share “What Went Well?” and “What Needs Improvement?” in Daily RIG Huddle.
- Work on assigned Improve/Grow projects.

QUALITY RESPONSIBILITIES
- Focus on customer satisfaction through continuous improvement. Understand, implement and maintain the Quality Policy of VEGA.
- Identify and implement corrections to problems and opportunities for improvement, both individually and through
- Follow procedures and work instructions in compliance with ISO 9001:2015.
- Performs facility tours of VEGA’s campus (training, sales and production buildings).
Maintains and improves superior results by following procedures and recommends improved policies and
- Possess basic understanding of VEGA Terms and Conditions to negotiate and assess significance of customer
- Assist sales support to clarify model codes and equipment descriptions, address price deviations, make commission assignments, resolve credit holds, and provide other information as required.
- Determine and assess financial and performance impact of quote and order request changes.
- Field incoming inquiries for post order service and support issues. Ask probing questions to determine best course of action to fulfill customer needs and minimize VEGA costs.
- Issue timely and detailed Material Return Authorizations (MRA’s) for VEGA equipment.
- Make decisions regarding issuance of credits and creation of special exchange terms, using defined guidelines.
- Initiate internal quality reporting process via electronic quality system.

EDUCATION and/or EXPERIENCE
- Four year Degree, preferably in a Technical Field. AND customer service experience.

OR
- equivalent combination of education and experience.

COMPUTER SKILLS
- Proficient in the following computer software programs: Microsoft Office Products

COMPANY PROVIDED EQUIPMENT
- Employee is provided Company-owned communications equipment and is responsible for its security.
- Employee isexpected to use care to avoid losing or breaking equipment.
- If provided a Tablet or iPhone Employee is required to have the equipment available during non-work hours and

PHYSICAL DEMANDS
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- While performing the duties of this job, the employee is frequently required to stand and walk; use hands to operate computer; and talk and hear.

WORK ENVIRONMENT
- While performing the duties of this job, the employee is occasionall