Southern Complaint Registrar

**Job Information**

Job Requisition ID: 65145
Ministry: Justice
Location: Calgary
Full or Part-Time: Full Time
Hours of Work: 36.25 hours per week
Permanent/Temporary: Permanent
Scope: Open Competition
Closing Date: December 20, 2024
Classification: Administration 2

**Salary**: 2,400.86 to $3,151.07 bi-weekly ($62,662- $82,242 /year)

The Alberta Human Rights Commission works with Albertans to promote awareness of, and appreciation for, human rights and diversity. Its overall goal is to develop inclusive communities in which all Albertans can participate in the social, economic, and cultural life of the province without discrimination.

The Alberta Human Rights Act establishes the Alberta Human Rights Commission to carry out functions under the Act. The Commission is an independent Commission created by the Government of Alberta. The Commission has a two-fold mandate: to foster equality and to reduce discrimination. It fulfills this mandate through public education and community initiatives, resolution and settlement of complaints of discrimination, and human rights tribunal hearings.

**Role Responsibilities**:
Are you passionate about justice and equality? We are seeking a diligent and organized Complaint Registrar to join our team. If you have a keen eye for detail, a proactive approach to problem-solving, and are committed to delivering exceptional service and improving customer experiences, we want to hear from you

The Alberta Human Rights Commission is currently seeking one (1) permanent Southern Complaint Registrar.

Reporting to a Director of Complaints Management, the Southern Complaint Registrar functions within applicable legislation, regulations, policies, directives, and guidelines.

The responsibilities include, but are not limited to:

- Coordinating informational and operational functions essential to the delivery of confidential inquiry and complaint services.
- Providing information on the complaint process to the public, parties to human rights complaints, and stakeholders.
- Providing analytical, consultative, system administrator, training, and coordination services relating to IT resources critical to Commission business operations. Ensuring comprehensive statistical information and reports relating to the work of the Commission are developed, analyzed, and provided in a timely manner.
- Providing well-reasoned and timely advice on trends and issues related to incoming complaints, public requests, IT operations, and other operational matters.
- Supporting the Commission in achieving its mandate and goals.

The position requires expert knowledge in the various areas of:

- Analytical, conceptual, and problem solving skills for assessing statistical information.
- Time management and organizational skills, including ability to multi-task and prioritize multiple responsibilities with concurrent deadlines.
- Interpersonal, persuasion, and influencing skills to de-escalate situations with the public.
- Principles of natural justice and administrative fairness.
- Human rights and inclusivity principles.
- Alberta Human Rights Commission business goals, strategic priorities, organizational structure, culture, and the relationship to the government and Ministry as an independent commission.

Please

**APS Competencies**:
Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:
**Systems Thinking**:Work done is part of a larger integrated and inner-related environment. Allows us to keep broader impacts and connections in mind.

**Creative Problem Solving**:Ability to assess options and implications in new ways to achieve outcomes and solutions.

**Agility**:Ability to anticipate, assess, and readily adapt to changing priorities, maintain resilience and work effectively in changing environments.

**Drive for Results**:Knowing what outcomes are important and maximizing resources to achieve results that are aligned with the goals of the organization while maintaining accountability.

**Develop Networks**: Proactively building networks, connecting, and building trust in relationships with stakeholders.

**Build Collaborative Environment**: Leads and contributes to the conditions and environments that allow people to work collaboratively and productively.

**Develop Self and Others**: Commitment to lifelong learning and the desire to invest in the development of the long-term capability of yourself and others.

**Qualifications**:
Education and Professional Experience Required:

- Two-year diploma in a related field (such as paralegal, social sciences, administrative, or information technology) plus five years progressively responsible related experience; or equivalent as described.

Related experience or education may be conside