CRM & Reporting Analyst

The Office of the Registrar (OTR) at SAIT plays a central role in advancing student success and supporting institutional priorities by integrating technology, data, and compliance. OTR manages and safeguards student records, ensuring the accuracy and integrity of credentials within a robust governance framework. The team leverages data-driven decision making to optimize enrollment, talent management, and operational efficiency. As stewards of student data, OTR supports applicants and students throughout their academic journey, from admissions to graduation. Connecting systems, people, and processes remains essential to building institutional competence and enhancing productivity. The Opportunity Join Our Team as a CRM & Reporting Analyst Are you passionate about leveraging technology to drive smarter decisions and improve operational efficiency? The Office of the Registrar (OTR) is seeking a forward-thinking CRM & Reporting Analyst to play a key role in enhancing our systems and data capabilities. Reporting directly to the Manager, Systems and Reporting, you’ll be at the heart of our digital transformation — balancing your expertise between optimizing the Slate CRM platform and delivering impactful data insights. This is a unique opportunity to shape how we use technology and data to support students, staff, and strategic initiatives. What You’ll Do: Champion the sustainment and evolution of the Slate CRM system. Analyze and interpret data to inform operational and strategic decisions. Collaborate with Business Analysts and stakeholders to uncover opportunities for process improvement. Lead requirements gathering, process reviews, and solution design. Drive change management and support a culture of data literacy across OTR. What You Bring: A strong analytical mindset and a passion for data. Experience with CRM platforms (Slate preferred) and reporting tools. A collaborative spirit and a knack for turning complex problems into elegant solutions. If you're ready to make a meaningful impact through technology and data, we’d love to hear from you The Role Lead technical and process sustainment initiatives for Slate CRM. Develop user-friendly training materials (documentation, videos). Design and manage a Slate-integrated ticketing system and Jira board for larger projects. Maintain user permissions and ensure system security. Monitor Slate community updates and webinars to stay current on new features. Serve as the Slate subject matter expert in cross-functional meetings. Train external teams on Slate configuration (forms, queries, workflows, portals). Collaborate with ITS on integrations (Boomi, Automic) and identify improvement opportunities. Analyze institutional data to support operational decision-making within the Office of the Registrar. Build and maintain dashboards and reports using internal data sources. Collaborate with stakeholders to define data needs and deliver insights. Ensure data accuracy and support data governance initiatives. Contribute to predictive modeling and trend analysis. Provide training on data tools and reporting best practices. Document data processes and maintain data dictionaries. Work with ITS and other departments to enhance data integration and accessibility. Qualifications & Experience Bachelor’s degree in a relevant discipline. 3–5 years of experience as a Business Analyst, ideally within a post-secondary education environment. 2–3 years of experience working with Slate CRM (preferred) or other customer relationship management systems. Professional certifications such as CBAP or PMP are considered assets. Demonstrated ability to build and maintain strong professional relationships. Proficient in database applications and business systems, with a focus on effective reporting and data analysis. Exceptional communication skills, with the ability to convey complex technical concepts to non-technical stakeholders. Highly detail-oriented, organized, and capable of managing multiple priorities in a fast-paced environment. Strong analytical and problem-solving skills, with a proactive approach to troubleshooting. Job Classification: P5944 - Business Analyst Salary Range: $80,000 - $87,000 Paid Leave: 4 Weeks Vacation/14 Flex Days per year Hours Per Week: 37.5 Posting closing date: November 7, 2025 at 4:00pm About SAIT: SAIT is a global leader in applied education. Named one of Alberta’s Top Employers, we offer the chance to work with a purpose — preparing the next generation of industry leaders, entrepreneurs, advocates and explorers. Building on our 100+ year history, we’re looking for innovative, bold and collaborative employees who embrace change and deliver world-class customer experiences. Your future starts now at SAIT. Equity, diversity and inclusion (EDI) is essential to achieving SAIT’s vision to be a global leader in applied education. We encourage applications from women, Indigenous people, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. Learn more about EDI at SAIT. At SAIT, we understand that experience comes in many forms. We’re dedicated to adding diverse perspectives to SAIT - so if your experience is close to what we’re looking for, please consider applying. SAIT is committed to supporting persons with disabilities throughout the recruitment process. We will work with applicants to provide accommodations upon request to the Talent Advisor. #J-18808-Ljbffr