Lifecycle Marketing Manager

5 hours ago


Toronto, Canada eBay Full time

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

**About The Team and Role**:
eBay is seeking a talented lifecycle marketing manager to join the Product Marketing team focussed on Advertising business.

**What you will accomplish**:

- Develop comprehensive customer lifecycle strategies to optimize engagement, retention, and customer lifetime value.
- Map the customer journey and identify key touchpoints for communication.
- Define target audiences and segmentation strategies to personalize messaging.
- Develop compelling and relevant content that resonates with customers at each stage of their lifecycle.
- Monitor and analyze campaign performance data to identify areas for improvement.
- Conduct A/B tests to optimize messaging, timing, and segmentation strategies.
- Use data-driven insights to refine lifecycle communication strategies and improve results.

**What you will bring**:

- Bachelor's degree in Marketing, Communications, or a related field.
- 4 years of experience in lifecycle marketing, CRM, or a related field.
- Proven experience in creating and executing successful lifecycle communication programs.
- Strong understanding of customer segmentation, journey mapping, and marketing automation.
- Excellent writing, communication, and interpersonal skills.
- Analytical mindset with the ability to interpret data and drive actionable insights.
- Ability to work independently and as part of a team in a fast-paced environment.

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