Operations Administrator

4 days ago

Port Coquitlam, Canada Angel Answering Service Full time

**Job Summary**:
The Operations Admin is responsible for managing and improving operational processes to ensure efficiency and effectiveness in the organization.

**Key Responsibilities**:

- **Operational Oversight**:
Manage daily operations to ensure smooth workflow and high productivity.

Oversee new client management, including procurement, inventory, and logistics.

Promote a culture of safety and ensure that safety protocols are followed.
- **Team Management**:
Supervise and schedule staff, including hiring, training, and performance evaluation.

Coordinate with various departments to ensure alignment and collaboration.

Address and resolve employee issues and conflicts to maintain a positive work environment.
- **Customer Service**:
Oversee customer service operations to ensure high levels of customer satisfaction.

Address customer complaints and feedback to enhance service quality.

Implement initiatives to improve customer engagement and retention.

**Qualifications**:

- **Education**: Degree in Business Administration, Management, or a related field. Human Resources experience and call centre experience are an asset.
- **Experience**: Proven experience in operations management or a similar role for 3+ years.
- **Sales **experience 2+ years
- **Skills**:
Strong leadership and team management abilities.

Excellent organizational and problem-solving skills.

Proficiency in operational software and Microsoft Office and Windows.

Strong analytical and decision-making capabilities.

Effective communication and interpersonal skills.

Knowledge of industry regulations and best practices.

**Location**:

- Port Coquitlam - in person (20-25hrs/week)

**Job Types**: Full-time, Part-time

Expected hours: 20 - 25 per week

Additional pay:

- Commission pay

**Benefits**:

- Casual dress
- On-site parking

**Education**:

- Bachelor's Degree (required)

**Experience**:

- Microsoft Office: 5 years (preferred)
- Analysis skills: 3 years (preferred)
- Team management: 3 years (preferred)

**Location**:

- Port Coquitlam, BC V3C 2M8 (preferred)

Work Location: In person

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