Yoga Studio Customer Experience Coordinator

PranaShanti Yoga Centre facilitates daily drop-in classes, frequent workshops, events, health and wellness services, and foundational as well as ongoing yoga education. Our visitors range from those who make time for weekly stress management to career yogis seeking additional education.

Our dedicated staff are at the front desk to support your experience, and we offer a variety of class packages to suit your schedule. The Yoga Centre has three studio rooms for yoga and meditation classes, as well as washrooms and shower facilities. Because of our large space we offer many classes, events, and workshops simultaneously.

Our Yoga Centre offers several kinds of yoga in our daily drop-in classes, as different students require different styles of practice. For those who can accommodate multiple classes in a week, this allows students to reap the benefits of various styles all in one space.

**About us**

We are professional and agile.

Our work environment includes:

- Wellness programs
- Casual work attire
- On-the-job training
- Safe work environment
- Company perks
- Relaxed atmosphere

Our Customer Experience Coordinators support the _Prana_Shanti community through their welcoming and positive outlook. They are the first person a student meets when they walk through our door. Quality of experience and being a source of accurate and reliable information for new and returning students is critical to the _Prana_Shanti experience.

**Role**
- Welcome everyone who walks through the doors with a positive and caring attitude
- Inspire our students in their yoga and wellness journey
- Share your passion for yoga, health and wellness
- Address student questions, concerns and needs in a calm, respectful, professional manner
- Be part of our commitment to student attention, timeliness, cleanliness of all _Prana_Shanti spaces
- Share the information about our wellness offerings, classes, workshops, Master Classes and Teacher Training programs
- Book appointments, direct students to classes, track student activity, and process purchase transactions

**Additional Qualities**
- Positive and caring personality and attitude
- Self motivated and willingness to inspire our students
- Passionate about yoga, health and wellness
- Forward thinking and anticipates the needs of our students
- Understands what it means to serve to create a quality customer service experience for our students
- Ability to ‘think on your feet’ and multi-task
- Tech-savvy and organised
- Willing to step up and assist fellow staff members without hesitation
- Strong communication and problem solving skills
- Be available 12-18+ hours per week including daytime, evenings and weekends

**Qualifications**
- High School diploma
- First Aid and CPR certification a plus
- Prior customer service experience

**Compensation**
- Positive connections with co-workers, students and teachers.
- Being part of a healing and uplifting working environment where caring for students makes a difference in their lives.
- Hourly rate of $18-$20 per hour depending on level of experience.
- Group Health and Dental Plan after 3-month probationary period.
- FREE onsite parking.
- FREE unlimited yoga classes
- Discount on boutique purchases, wellness appointments, Workshops, Master Classes and Teacher Trainings.

**Job Type**: Part-time

Pay: $18.00-$20.00 per hour

Expected hours: 12 - 18 per week

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Wellness program

Flexible language requirement:

- French not required

Schedule:

- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Weekends as needed

**Education**:

- Secondary School (required)

**Experience**:

- Customer service: 3 years (required)

**Language**:

- English (required)

Work Location: In person

Application deadline: 2025-02-21
Expected start date: 2025-02-26