Program Coordinator

Connective is a dynamic non-profit organization that provides innovative programming in the social services sector. We strive to create safe, healthy, and inclusive communities for all.
ROLE PURPOSE
This position will oversee the planning, development, implementation, and the day-to-day operation of Connective’s Vancouver Community Services Office.
STATUS AND CLASSIFICATION
Unionized. This position is open to applicants of all genders.
HOURS (40 Hours Per Week)
Monday to Friday, 0900 - 1700
WHAT WE OFFER?
- Committed Living Wage Employer
- 2022 & 2023 Canadian Nonprofit Employer of Choice Aware from NEOC
- 2023 High-Performance Culture Award from SupportingLines
- Competitive benefits package, including health, wellness, and pension plan
- Career and personal development, with the ability to grow in a diverse range of programs and departments
- Access to a range of staff mental health supports, including an in-house counsellor, Employee Family Assistance Program, and Critical Incidents Stress Management
- Access to On-Demand Pay to withdraw earned wages before payday
- Connective is part of a portability program where employees moving from a CSSEA-member employer to Connective will port their service hours for vacation and wage purposes (within last 12 months)

KEY ACCOUNTABILITIES
- Plans and implements programs and services that are informed by and support individual and community needs, including special events
- Formulates program policies and procedures and evaluates the program in consultation with the supervisor
- Oversees the day-to-day operations of the Community Services Office by ensuring that the necessary facilities and equipment are in place, program guidelines and policies are adhered to, and program standards are met
- Recruits, trains, mentors, and supports volunteers and practicum students
- Schedules program volunteers and practicum students in accordance to program needs.
- Responsible for budget management and financial expenditures as delegated by the manager.
- Ensures accurate and complete program records and statistics are maintained, required reports are submitted.
- Maintains confidentiality of all service user and organizational information, in line with organization policy.
- Promotes public awareness of and support for the program by performing duties such as producing promotional materials and attending community events
- Ensures that service delivery standards, guidelines, and policies of the agency are maintained and that operating requirements are met.
- Liaises with community service providers and other professionals to coordinate service provision, facilitate referrals, and represent the organization or program in external events.
- Models effective interactions with service users, including positive rapport building and service delivery.
- Provides on-call support as required for building rentals.
- Travels to other program sites as deemed necessary.
- Completes other duties as assigned by the Program Manager or their delegate, related to the program.

WORKING CONDITIONS
- Follows guidelines as outlined by the Connective Policies and Procedures
- Transports self, service users, and/or volunteers with a reliable vehicle throughout the Metro Vancouver areas including remote correctional facilities as needed
- Works 40 hours per week with time apportioned through days, evenings and weekends as necessary to meet the program and client needs
- Is a member of CUPE Local 1936-11
- Receives benefits and work within the conditions as outlined in the collective agreement and the personnel policies

EXPERIENCE AND SKILLS
- A university Degree in a relevant branch of the Behavioural Sciences with an emphasis on Social Work, Sociology, and/or Psychology
- Direct and extensive experience, a minimum of 3 years, in the delivery of supports and services in a correctional and/or community-based setting, and specifically relating to the community social services sector
- Ability to engage compassionately and respectfully with individuals who are unhoused, use substances, live with mental health concerns, have cognitive disabilities, who are involved in the criminal justice system, and/or who are facing other barriers
- Demonstrated competence in identifying, approaching and securing both short
- and long-term funding from appropriate sources
- Extensive knowledge of government and community social service programs
- Strong de-escalation skills and a demonstrated ability to work with people in crisis.
- Experience recruiting, screening, training, and supporting volunteers and practicum students
- Experience in and comfort with public speaking
- Knowledge of word processing
- Excellent written, verbal, interviewing and assessment skills
- Experience with developing and/or facilitating programs

**REQUIREMENTS**:

- Ability to successfully complete a Vulnerable Persons Criminal Records Check and Security Clearance
- Ability to successfully pass a reference check
- Current Emergency First Aid