Customer Service Representative

2 weeks ago

Ottawa, Canada Surgenor Carstar Auto Body Full time

**JOB SUMMARY**

The Customer Service Representative (CSR) is responsible for establishing exceptional customers relationships and capturing customer sales (in-person and over the phone). Additional duties include - gathering prospect information needed to obtain the sale, providing general administrative support and maintaining the customer reception area / front office.

**DUTIES / RESPONSIBILITIES**
- Greets all walk-in customers in a professional and courteous manner.
- Answer and directs all phone traffic in a polite, courteous and cheerful manner.
- Explain CARSTAR’s repair process, including insurance claims processing, payment procedures, repair techniques, repair needs and expected delivery date of repair.
- Educate customers on CARSTAR’s CSI/NPS survey (kept informed, customer service, quality of repair and on-time delivery).
- Schedule and record appraisal and delivery appointments.
- Update and maintain the store scheduler with Office Manager.
- Collect and record payment for completed repairs; may perform some A/R.
- File repair order paperwork accurately or record in CARSTAR management system.
- Provide customers with CARSTAR’s warranty information (5-Year and Limited Lifetime).
- Perform follow-up sales calls on estimate quotes (unsold) within 48 hours.
- Maintain the front office and customer reception areas.
- Attend daily release meetings.
- Other duties as assigned.

**EXPERIENCE / SKILL REQUIREMENTS**
- 2+ years of customer service experience required, preferably in a retail setting.
- HS diploma or GED equivalent required; college degree preferred.
- Excellent customer service, communication and negotiation skills. Able to relate well to a diverse customer base.
- Call center sales experience (or equivalent sales experience) preferred.
- Highly organized; ability to handle multiple concurrent assignments.
- Proficient with Microsoft Office and POS/management systems.
- Strong attention to details.
- Punctual and professional appearance.
- Ability to receive direction and work well with others.
- Valid driver’s license and insurable driving record.
- Must be able to work the following days and hours:

- Monday - Friday (7:30 a.m. - 5:00 p.m.)

**WORK ENVIRONMEN**T

Limited Exposure to:

- Paint, fumes and particles
- Dirt / Dust
- Chemicals / Toxins
- Varying heat / cold
- Intermittent noise

**Job Types**: Full-time, Permanent

Pay: $18.00-$21.00 per hour

Expected hours: 42.5 per week.

Language Requirement:

- English and French preferred

Schedule:

- Monday to Friday

**Education**:

- Secondary School (preferred)

**Experience**:

- Call center: 1 year (preferred)
- Customer service: 2 years (required)

Work Location: In person

**Job Types**: Full-time, Permanent

Pay: $18.00-$21.00 per hour

Expected hours: 42.5 per week

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- On-site parking
- Paid time off

Schedule:

- Monday to Friday

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 2 years (required)
- Call center: 2 years (preferred)

Work Location: In person

  • Customer Service Representative

    2 weeks ago

    Ottawa, Canada Same Day Movers LLC Full time

    We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and...

  • Customer Service Representative

    2 weeks ago

    Ottawa, Canada Nordion Full time

    Reporting to the Manager Customer Service, the Customer Service Representative at Nordion is responsible for customer order management and ensuring the successful execution of all order deliverables. This role requires close collaboration with Customer Account Managers to meet business targets and provide exceptional customer service. The Customer Service...

  • Customer Service Representative

    2 weeks ago

    Ottawa, Canada Myers Automotive Group Full time

    The Myers Automotive Group is looking for energetic and motivated individuals to join our team. This is a part-time customer service position in our Business Development Centre working at least 20 hours a week. The representative will also be called in to cover when a full-time member is sick or scheduled off. The BDC Representative responds to customer...

  • Customer Service Representative

    4 weeks ago

    Ottawa, Canada American Expediting Full time

    Join to apply for the Customer Service Representative role at American Expediting Onsite - Ottawa Part time shift: Monday–Wednesday, 10:00am-3:00pm (subject to change) Must have flexibility to cover other days/hours when needed Summary The Customer Service Representative (CSR) is tasked with greeting the customer and securing the information necessary to...

  • Customer Service Representative

    4 weeks ago

    Ottawa, Canada U-Haul Full time

    Join to apply for the Customer Service Representative role at U-Haul. Are you a people person? Do you love helping others? U‑Haul is in search of friendly, motivated people for this position. As a Customer Service Representative, you will be the face of U‑Haul’s exceptional service, ensuring customers receive all the help they need on their journeys by...

  • Customer Service Representative

    5 days ago

    Ottawa, Canada Sparkle Ottawa Cleaning Inc. Full time

    **Sparkle Ottawa Cleaning Inc**.is seeking a customer representative to join our team. As a customer service representative you will play a crucial role in ensuring customer satisfaction by addressing their cleaning needs and providing efficient service. **Job at a Glance** - Manage inbound and outbound calls in a courteous, timely and professional...

  • Customer Service Representative

    1 day ago

    Ottawa, Canada Myers Automotive Group Full time

    The Myers Automotive Group is looking for energetic and motivated individuals to join our team. This is a customer service position in our Business Development Centre working at least 20-40 hours a week (hours are flexible). The BDC Representative responds to customer internet and telephone inquiries to help ensure the dealerships reach maximum profit...

  • Customer Service Representative

    1 day ago

    Ottawa, Canada U-Haul Full time

    **Location**: 383 Coventry Rd, Ottawa, Ontario K1K 2C5 Canada START TODAY, GET PAID TODAY! New hires eligible for BONUS! Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Technician. As a Customer Service Technician, you will work as part of a supportive team to be...

  • Customer Service Representative

    5 days ago

    Ottawa, Canada Astra Agencies LTD Full time

    Work at an organization where you are highly valued for your contribution. We are currently staffing a nationwide organization for entry-level Customer Service Representatives. Customer service is the cornerstone of this business. Studies show that a good experience will inspire customer loyalty in 81% of customers, while 95% of customers who’ve had a...

  • Customer Service Representative

    1 day ago

    Ottawa, Canada Astra Agencies LTD Full time

    Work at an organization where you are highly valued for your contribution. We are currently staffing a nationwide organization for entry-level Customer Service Representatives. Customer service is the cornerstone of this business. Studies show that a good experience will inspire customer loyalty in 81% of customers, while 95% of customers who’ve had a...