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Customer Service Representative

9 hours ago

Ottawa, Canada Astra Agencies LTD Full time

Work at an organization where you are highly valued for your contribution. We are currently staffing a nationwide organization for entry-level Customer Service Representatives.

Customer service is the cornerstone of this business. Studies show that a good experience will inspire customer loyalty in 81% of customers, while 95% of customers who’ve had a negative experience will abandon a business. These Customer Service Representatives know this and accept this challenge, striving to be a part of the solution with every customer interaction. Our client is seeking Customer Service Representatives to join their team and continue this goal of providing exceptional customer care. This unique opportunity is ideal for those looking to grow their career alongside a company that is rapidly expanding and constantly innovating.

We understand that in order to be passionate about a Customer Service job, most professionals need to believe in what they are selling. Not only are the companies we hire for offering high paying roles, but they truly value their team members as individuals. We want you to love coming to work and to explore and develop your professional capabilities. Our client is diligent about providing our staff constant opportunities for personal and professional advancement, as we are passionate about helping enable your success.

Compensation:

- Hourly wage starting at $20
- Extended health, dental and vision benefits offered to all full-time employees beyond the first 3 months of employment
- Flexible Monday to Friday schedule
- Quarterly bonuses offered for those who meet and exceed attainable performance targets
- Professional development opportunities
- Training period offers regular hourly wage

Qualifications:

- High School Diploma or equivalent
- Must be available to schedule at least 24 hours per week
- Excellent communication skills, both written and verbal English
- Strong interpersonal skills and the ability to engage customers
- Attention to detail and ability to accurately present information
- Must be computer literate

Responsibilities include:

- Engaging with customers in-person
- Tracking customer information and sales via internal software
- Clearly and professionally communicating with customers, other internal departments, co-workers and management
- Reporting to management team
- Attending work-related events and training days
- Meeting attainable engagement targets
- Become a reliable and engaged member of a team setting

**Salary**: From $20.00 per hour

**Benefits**:

- Dental care
- Extended health care
- Vision care

Schedule:

- Monday to Friday

Ability to commute/relocate:

- OTTAWA, ON: reliably commute or plan to relocate before starting work (required)

Work Location: One location