Customer Service Representative

ABOUT TTC

Our philosophy at The Travel Corporation (TTC) is simple. To create enriching experiences for travellers by combining an unbeatable mix of exceptional service and quality at great value.
As a global family-owned and run business with over 100 years of experience in the travel industry, our ethos of being ‘Driven by Service’, ensures we keep our values of passion, people and purpose at the heart of everything we do - designing and running immersive, innovative and responsible travel experiences for our guests across 70 countries. Join us in creating life-changing moments for every guest across our 40 award-winning brands and experience the TTC difference.

THIS ROLE INVOLVES
If you wake every morning with the desire to share your love of travel with others, we would like to welcome you on board as a Customer Service Representative to support our Family of Brands and begin your career in travel.

 If you wake every morning with the desire to share your love of travel with others, we would like to welcome you on board as a Customer Service Representative to support our Family of Brands and begin your career in travel.
- Education:  You will develop a quest for knowledge to understand the brands you represent and the locations to which we travel.
- Problem Solving:  You will identify, research, and resolve issues to utmost customer satisfaction.
- Collaboration:  You will partner with your manager and teammates to meet your individual goals and contribute to the overall service goals for the brand.
- Taking initiative:  You will be proactive in keeping up with relevant product updates and trainings.
- Nurturing:  You will build, develop, and cultivate relationships with repeat guests, travel partners and your fellow colleagues.
- Growth Opportunities- We provide opportunities to grow within the contact center, including onto the sales team, where you will match our vacation product with our guests’ needs.

RECIPE FOR SUCCESS
- Customer service oriented: You have a desire to anticipate, recognize, and exceed guests’ needs.
- Attentive to details: Providing quality is important to you - you know that being accurate and thorough contributes to a positive guest experience.
- Enthusiastic: You are ready to tackle any challenge with a positive attitude.
- Balanced: You can maintain focus while prioritizing a multitude of tasks.
- Tech savvy: You welcome the opportunity to learn new software programs.
- A top performer: You have high standards and hold yourself accountable to your work.
- Flexible: You can adapt quickly to our fast-paced environment.

PERKS
- Growth - we offer a global training calendar, with a mix of virtual, in-person, and e-learning courses.
- Paid sick days.
- Giving back - we give you two paid workdays each year to volunteer to make a difference in causes that are close to your heart too. We believe that travel is a privilege, but with that privilege comes the responsibility; to ensure we have a positive impact on the places we go, the people we meet, and the wildlife we enjoy. We ensure that travel is a force for good and that we MAKE TRAVEL MATTER®

The Travel Corporation is proud to be an equal opportunity employer. We not only encourage and support diversity in the workplace, we celebrate it If you feel you have the skills and experience to thrive in a supportive and inclusive environment, we want to hear from you.

The Travel Corporation is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act ('AODA'). Applicants are asked to make their needs/requirements, for the purpose of accommodation under AODA, known to Human Resources when they are contacted for an interview.

We thank all applicants in advance for their interest in this position, however, only those selected for an interview will be contacted.