Customer Service Representative

2 weeks ago

Newmarket, Canada Acushnet Canada Inc Full time

Acushnet Canada Inc., home to the leading brands in golf - Titleist and FootJoy - has an exciting full-time opportunity for a Bilingual Customer Service Representative.

**Job Summary**:
Responsible for front line communication with our national accounts, customers and consumers regarding all product, program and availability information. Assist Customer Service Manager and Supervisor with various departmental projects.

**Duties and Responsibilities**:

- Assist customers and sales representatives by entering/editing orders and advising on sales programs.
- Answer customer/consumer inquiries about product and availability.
- Analyze incoming inquiries and formulate a plan to resolve each in a timely manner.
- Analyze current processes/procedures and identify/implement ways to improve.
- Assist in training and development of new members of the Customer Service team.
- Attend meetings with Customer Service Manager and Supervisor to discuss departmental initiatives and activities.
- Assist with the monitoring of phone coverage.

**Qualifications**:

- Fluency in French and English is required
- College Diploma in a related field, or equivalent experience
- Minimum one year of Customer Service experience
- Excellent interpersonal and communication skills
- Proficient with a PC; Microsoft Office experience an asset.
- Must be able to sit for long periods and use a telephone
- Golf industry knowledge and experience an asset

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site gym
- On-site parking
- RRSP match
- Store discount
- Vision care
- Wellness program

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay
- Overtime pay

Work Location: Hybrid remote in Newmarket, ON

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