Customer Services Representative

1 week ago

Newmarket, Canada Griffiths Brothers Distillery Ltd Full time

**_Customer Service Representative is responsible to provide outstanding call center service to our participants by answering questions, handling feedback concerns, and troubleshooting problems with our products and services within the finance industry. The service representative may handle a high volume of inbound and/or outbound calls and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or concerns, and provide an accurate and efficient response._**

**Responsibilities**:

- Ability to successfully adapt and perform during times of high call volume.
- Strong written and verbal communication skills.
- Strong listening ability to interpret and clarify information being provided by customers.
- Strong commitment to providing quality service.
- Keep records of participant interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Follow through to ensure that appropriate changes were made to resolve customers' concerns.
- Contact customers to respond to inquiries and resolve customers' concerns.
- Obtain and evaluate all relevant information to handle inquiries and complaints.
- Record details of inquiries, comments, and complaints in our operating system as well as any actions taken.
- Keen attention to detail and accuracy.

**Basic Qualifications**:

- High School Diploma or G.E.D.

**Additional Preferred Skills and Qualifications**:

- Working knowledge of contact center operations
- Experience with contact center and/or direct customer service experience.

**Job Types**: Full-time, Part-time, Permanent

**Salary**: $18.00-$32.00 per hour

Additional pay:

- Bonus pay
- Commission pay

Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Newmarket, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (preferred)

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