Automotive Service Bdc Manager

3 days ago

Hamilton, Canada Upper James Toyota Full time

Parkway Motors Hamilton is a small automotive group with three stores, that has been servicing the Hamilton & area for over 40 years. We are committed to providing exceptional service and quality vehicles to our customers. With a strong reputation for excellence, we are dedicated to maintaining the highest standards in every aspect of our operations. We believe in fostering a collaborative and supportive environment where employees can thrive and grow professionally.

**Position Overview**: We are seeking a highly skilled and motivated Automotive Service BDC Manager to join our team. The Automotive Service BDC Manager will be responsible for overseeing the Business Development Center (BDC) operations within our service department. This individual will play a key role in optimizing customer service processes, maximizing service appointment bookings, and ensuring overall efficiency and effectiveness.

**What we offer**:

- Competitive salary, $65,000 plus, commensurate with experience.
- Comprehensive benefits package including Health and Dental insurance, Life and LTD insurance.
- Opportunities for professional development and advancement within the company.
- A supportive work environment that values teamwork and collaboration.
- Annual Happiness Surveys and Wellness Checks supported by Executive Management.

**Key Responsibilities**:

- Lead and manage the Service BDC team, including hiring, training, coaching, and **performance** management.
- Develop and implement strategies to drive service appointment bookings and increase customer satisfaction.
- Monitor and analyze key performance metrics to identify areas for improvement and implement solutions accordingly.
- Collaborate with other departments to ensure seamless coordination and communication throughout the customer service process.
- Stay informed about industry trends, best practices, and technological advancements related to automotive service BDC operations.
- Foster a positive and collaborative work environment that promotes teamwork, accountability, and continuous improvement.

**Qualifications**:

- Bachelor's degree in business administration, marketing, or a related field preferred.
- Previous experience in automotive service BDC management or a similar role within the automotive industry.
- Strong leadership skills with the ability to inspire and motivate team members to achieve goals.
- Excellent communication and interpersonal skills, with a customer-focused mindset.
- Proficiency in CRM software and other relevant technologies.
- Detail-oriented with strong analytical and problem-solving abilities.
- Ability to thrive in a fast-paced environment and adapt to changing priorities.

**How to Apply**: If you are a dynamic leader with a passion for automotive service excellence, we want to hear from you Please submit your resume and cover letter detailing your qualifications and relevant experience.

Parkway Motors Hamilton is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We strive to ensure that our hiring process meets the needs of all persons with disabilities. As such, we will provide reasonable accommodation for any applicant, as requested during the hiring process.

INHI

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