BDC Representative,

6 days ago

Hamilton ON LC A, Canada Upper James Toyota Full time
Business Development Centre (BDC) Representative – Automotive Call Centre (Service)

Here we grow again. Parkway Motors Auto Group is expanding, and we're looking for reliable, customer-focused BDC Representatives to join our Automotive Call Centre team—based at our Upper James Toyota location.

Are you looking to grow your career with an organization that genuinely values its people, listens to feedback, and invests in development? This is an opportunity to build a long-term career with a family-owned organization that actively invests in its people through internal growth opportunities across four dealerships, performance-based rewards, comprehensive benefits, and a workplace culture shaped by employee feedback.

If you're looking for:

  • A stable, professional environment with supportive leadership
  • Clear growth paths and internal advancement opportunities
  • Competitive compensation with salary + bonus (earning potential up to $48,000)
  • Benefits that support your health, wellbeing, and work-life balance, including Health, Dental, Life, LTD and Employee Assistance Program
  • A role where reliability, collaboration, and quality work are genuinely valued
  • Wellness initiatives and team events

…then this could be the right fit for you and If so, we'd love to hear from you.

About Us

Parkway Motors Auto Group is a family-owned group of four dealerships, proudly serving our communities for over 45 years. We believe a strong, respectful, and collaborative workplace culture is the foundation of long-term success—for our customers and our team members alike.

The Role

As a BDC (Business Development Centre) Representative, you play a critical role in supporting our Service Departments across multiple dealerships. You are often the first point of contact for our guests, helping to schedule service appointments, answer questions, document concerns accurately, and ensure every interaction reflects the high level of care our dealerships are known for.

  • Promptly respond to and follow up on customer inquiries via phone and online channels
  • Accurately document customer concerns, requests, and service needs
  • Create service appointments based on guest availability, location preference, and vehicle requirements
  • Manage incoming and outgoing calls professionally, confidently, and with a genuinely sincere tone
  • Provide knowledgeable, efficient service while managing call volumes effectively
  • Soft-sell services in a customer-focused, non-pressure environment
  • Maintain and update customer information to support repeat business

Key Qualifications

  • Able to multitask and thrive in a fast-paced environment
  • Automotive industry experience is a definite plus.
  • Strong commitment to customer follow-up
  • A desire to learn, practice and deliver a remarkable guest experience
  • Clear and concise verbal communication skills
  • Computer skills, experience with X-time and/or PBS is preferred.
  • Ability to work well in a team atmosphere
  • Must have positive, energetic personality and possess a strong work ethic
  • Terrific written communication skills with excellence in spelling and grammar
  • Goal-oriented and self-motivated

Education & Experience

  • High School Diploma or equivalent
  • Automotive industry experience is a definite plus.
  • Call Centre experience preferred.

Upper James Toyota is an equal opportunity employer and strives to ensure that its hiring process meets all AODA requirements. As such, we will provide reasonable accommodation for any applicant, as requested during the hiring process.

Please submit your resume online, we request no instore visits or calls. Only qualified candidates will be contacted. Thank you in advance for your application.

INNHLO

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