Automotive Service Bdc Representative

2 weeks ago

Hamilton, Canada Upper James Toyota Full time

**Parkway Motors Auto Group is seeking an Automotive Business Development Centre Representative to join our Team**

Do you have a passion for developing customer relationships and providing excellent customer service? Does working for an organization that values its team members matter to you? If so, then this opportunity might be right for you

Parkway Motors Auto Group is a group of four stores. We take pride in having serviced the greater Hamilton area for over 40 years. We believe in fostering a strong culture in the workplace that is safe, fun and creative, that will inevitably breed success.

**We offer**:

- Upbeat and positive working environment
- A family owned and operated business with great company perks
- Supportive management team
- Full cross training on Toyota and Nissan
- Enjoyable and busy days handling multiple inquiries
- Opportunity for growth within the group of companies
- Competitive Salary & Performance Based Bonus structure - $40,000 - $55,000
- High performance rewarded
- Benefits Package including Health, Dental, LTD and Life Insurance

**Qualifications**:

- Able to multitask and thrive in a fast-paced environment
- Automotive industry experience is a definite plus.
- Strong commitment to customer follow-up
- A desire to learn, be coached, practice and deliver a remarkable guest experience
- Clear and concise verbal communication skills and a talented telephone communicator
- Computer skills are a must (experience with PBS and DealerMine, Dealer FX an asset)
- Ability to work well in a team atmosphere
- Motivated self-starter with strong problem-solving skills
- Must have positive, energetic personality and possess a strong work ethic
- Terrific written communication skills with excellence in spelling and grammar

**Duties**:

- Promptly responding to and following up with customer inquiries via phone and internet
- Maintain an ongoing customer database to capture repeat business.
- Be efficient. Handle call volumes knowledgeably providing excellent service every time
- Create appointments for guests based on their time, location preference and vehicle maintenance requirements/recommendations
- Follow up with customers aligned with standard operating procedures to completion
- Handle incoming and outgoing calls with proficiency, confidence and sincerity
- Be able to soft sell in a customer service environment
- Ability to multitask between multiple computer programs while engaging with the guest
- Consistently maintain performance-related requirements including but not limited to, average handle time, attendance, quality assurance, and appointments

**Education & Experience**:

- High School Diploma or equivalent
- Automotive Service background preferred
- Customer Service background required
- Call Center background preferred

Parkway Motors Auto Group is an equal opportunity employer and strives to ensure that its hiring process meets all AODA requirements. As such, we will provide reasonable accommodation for any applicant, as requested during the hiring process.

INNHLO

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