Hotel Night Auditor

4 weeks ago

Whistler, Canada Blackcomb Springs Suites Full time

The Night Auditor is responsible for running the front desk during the night, assisting guests with any request, inquiries, and complaints. The Night Auditor completes the daily audits and balances the day.

**Some of the job duties include but are not limited to**:

- Greet customers, listens to understand requests, responds with appropriate action, and provides accurate information such as outlet hours and local attractions.
- Completes the registration, check-in, and check-out procedures.
- Assists guests in making payments by accepting multiple forms of payment and ensures accurate completion of the task.
- Promptly answers the telephone-using positive and clear communication.
- Remains calm and alert, especially during emergency and/or heavy hotel activity.
- Completes audit of daily transactions, balancing the day.
- Performs security walks throughout the premises during shift.
- Fields guest complaints and inquiries, conducting thorough research to develop the most effective solution and negotiate results.
- Resolving complications such as relocations or credit concerns.
- Assist GSM with balancing of accounts during month end process.
- Complete daily checklist and clearly communicate through daily pass on with colleagues.
- Ensures wake up calls are booked accurately.

**Prerequisites**:
**Education**:
Must have minimum high school diploma or equivalent. Must have excellent verbal, written and computer system skills.

**Experience**:
Must have a minimum of 1+ years of experience as a Guest Services Agent and Night Auditor.

**Benefits & Perks**:

- We offer competitive wages with a wage
- We have a comprehensive group medical plan after 6 months of full-time employment.
- Discounts at all sister properties, in Canmore and Calgary.
- Referral bonus where you can earn up to $500 per referral.
- Summer bonus program

We provide fully furnished subsidized shared accommodation $25/day. The units consist of apartments, condos, and houses with 2-3 bedrooms. All units are equipped with their own bathroom/s, full sized kitchen, and in-suite laundry. All bedrooms and living rooms are fully furnished with the essentials, including free internet and cable. Occupancy in the units is limited to ensure a comfortable living environment. Smaller units have a maximum of 2-3 people with 1 bathroom and the larger units have a maximum of 4-5 people with 2-3 bathrooms.

Clique Hotels & Resorts is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

**Job Types**: Full-time, Permanent

**Salary**: $22.00-$22.75 per hour

**Benefits**:

- Commuter benefits
- Company events
- Dental care
- Discounted or free food
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off
- Vision care
- Wellness program

Flexible Language Requirement:

- French not required

Schedule:

- 10 hour shift
- Night shift

Supplemental pay types:

- Overtime pay
- Retention bonus

Ability to commute/relocate:

- Whistler, BC: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Front desk: 1 year (required)

Work Location: One location

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