Sales and Service Support Specialist

2 days ago

Dorval, Canada ABB Full time

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world

This Position reports to:
Inside Sales Manager, USA

As a Sales & Service Support Specialist, you will have the opportunity to be responsible for end to end support of products/systems/services for Emergency and Hazardous location lighting in accordance with the business strategy. Achieve both qualitative and quantitative sales targets. Build long term customer relationships and manage resolution to specific customer needs and issues.

The work model for the role is hybrid (between 2 and 3 days per week at the office in Dorval).

This role is contributing to the Emergency and Hazardous location lighting for the US market. Main stakeholders are our network of sales agents, market partners and factory direct customers.

You will be mainly accountable for:

- Quoting products/systems/services to customers and market partners in alignment with departmental directives (Sales margin analysis and overage approval).
- Establish and maintain effective customer relationships to understand customer needs, promote customer understanding of full product/systems/services offering, and align to provide a solution.
- Processing and regular status reviews of orders, in alignment with KPI targets, and propose alternative solutions in the event of problem status of orders.
- Support and drive the development of new market opportunities in the designated regions and ensure know-how sharing and cross-collaboration with customers and market partners.
- Manage and support account/market partner returns and credit requests

You will join a dynamic and energetic team that values new ideas and innovations that benefit both the team and your own professional growth and development.

**Requirements**:

- Comfortable with multiple technologies and computer proficient.
- Proficient with Microsoft tools including Word, Excel, PowerPoint as well as PDF Exchange Editor.
- Time and task management.
- Driven and motivated with the ability to proactively identify problems and bring them to the attention of management.
- Team mind-set with ability to work cooperatively with others.

**What's in it for you?**

We give you the space to lead, the support to grow, and the chance to make a difference. Whether you're solving problems, building something new, or helping others succeed, your impact is real. You’ll be part of a team that values your voice and celebrates your progress.

**More about us**

ABB values the dedication, commitment, and expertise of our employees. As an Employment Equity Employer, we believe in an inclusive and diverse workforce. We are committed to ensuring that our policies and practices align with the Employment Equity Program, aiming for a workforce that is truly representative of the four designated groups:

- Women
- Indigenous peoples
- Members of visible minorities
- Persons with disabilities

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